Egypt Delivery Station Liaison Team Manager
Posted on :
05-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2434289
Key job responsibilities
- Remotely lead a team of 17-25 DSL agents
- Analyse performance and metrics.
- Join Weekly Business Review calls with Group and Operations Managers to report on performance and share action plans where required.
- Coach agents to continuously improve performance
- Audit customer contacts and take part in calibration sessions to ensure we maintain a high bar for customer interactions
- Engage with stakeholders from Amazon Logistics through reporting and regular calls.
- Represent the Voice of Customer in the Delivery Stations and solve problems preventing redelivery to customers
- Join regular process improvement (“Gemba”) calls with DSL agents and peers
- Travel to Delivery Stations to visit teams and build relationships as and when needed.
Employment Type
Full Time
Department / Functional Area
Key Skills
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