Customer Relationship Manager

Overview:

Key Responsibilities:

• Correspond with international clients via email and other online channels for sales and other
• queries.
• Supervise the management tracking and dispatch of orders for international and nation clients.
• Establish followup and feedback loop with client and head office.
• Liaise with head office factory and international clients to establish efficient communication and
• workflow.
• Develop and maintain customer database and sales database.
• Facilitate tea tasting sessions for international buyers and enthusiasts.
• Track factory & head office stock of tea inventory

Required Qualifications:

• Demonstrated ability to communicate present and influence credibly and effectively at all levels of the organization
• Experience in delivering clientfocused solutions based on customer needs
• Excellent listening and negotiation skills
• Strong verbal and written communication skills
• Comprehensive written English
• Ability to manage multiple projects with a sense of urgency
• Detailoriented and excellent organizational skills
• Selfmotivated and able to thrive in a resultsdriven environment
• Customer service orientation and problemsolving skills

communication,negotiation,project management,workflow management,sales database management,international communication,organization,customer service,customer service orientation,customer database management,problem-solving