Customer Experience Specialist
Posted on :
07-10-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1622533
- Build and maintain recurring metrics and reports.
- Complete ad hoc data retrieval and analysis using relational databases, Excel and other data management systems to fetch raw data and analyze it to prepare insightful reports.
- Deep dive into the customer experience to find customer defects and improvement opportunities using structured problem solving techniques such as customer journey mapping and Kaizen.
- Plan and execute multiple projects, collaborating cross functionally/geographically.
- Identify trends and opportunities to improve customer experience and reduce costs.
- Draft SOPs, references, policies or new processes to improve the customer experience and/or internal efficiency.
- Support program managers during large scale feature, product and business launches.
- Anticipate risks, resolve issues and initiative corrective actions, which may jeopardize deliverables.
Employment Type
Part Time
Company Industry
Internet / E-commerce / Dotcom
Department / Functional Area
Key Skills
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