Client Management Manager

About the Company

Our client is the leading Market Expansion Services provider for companies who want to grow their business in Malaysia and they are looking for a dynamic individual to join them to manage client accounts to ensure smooth client business integration and drive business growth of clients

Job Responsibilities

Business Metrics

• Managing operating departmental budgets and costs
• Accountable for net sales/EBIT/headcount responsibility where applicable

General

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources where applicable
• Develop business and marketing plans in coordination with clients to achieve overall business objectives and profitability
• Gather and report client operational results in comparison to KPIs set in the service level agreements
  
• Explore any opportunities of new products or product expansion; manage the contract renewal process
  
• Take necessary actions to resolve clients operational issues/service complaints
  
• Manage and schedule business communications and business review meetings with clients management teams
  
• Act as frontline representative with the client management team to facilitate ad hoc operational issue resolution escalating to senior management as appropriate
• Act as a representative to communicate all other necessary issues to clients management teams
  

Leadership

• Manage and oversee teams delivery of team/function goals to drive execution against goals set
• Drive and manage learning and development of team in the area of Client Management and behaviors to achieve team/function goals
• Drive selflearning and improvement in the area of Client Management and behaviors as part of continuous learning
  

Job Requirements

• Bachelors degree in Business Administration or an equivalent degree
• Minimum 5 years experience in a similar role and 2 years experience in a managerial capacity
• Demonstrate strong understanding of clients industry/business/products
• Demonstrate strong client management and communication skills
  
• Proven project management skills
  
• Strong analytical background and knowledge of statistical analysis methods
  
• Demonstrate appreciation and respect for cultural sensitivities especially in crosscountry/cultural interactions
  
• Demonstrate fluency in English both written and spoken
  
• Demonstrate proficiencies in office productivity tools (e.g. Excel Word and PowerPoint)

Remuneration

• RM 6500 RM 9000

Consultant in charge

Nicole Yap

Salary Package :

• Basic : MYR 8000 max
• Allowance : i) Transport Allowance MYR 500
• (Current entitlement ii) Parking & Tol Allowance MYR 120 might change in July) iii) Mobile Claim MYR 100 max cap

Other benefits (per annum)

Optical and Dental : MYR 300 per year

Additional 3% EPF Employer contribution

28 days medical leave per annum

60 days hospitalization leave per annum

10 days Congratulatory/Compassionate leave per annum

Outpatient / GP treatment Cover Employee

Inpatient treatment Cover Employee & dependent

Insurance (Term Life & Personal Accident) : 36 X basic salary

Remote Work :

No