Assistant Manager - ....
Assistant Manager - CRM
Posted on :
28-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
28-03-2024
Job Description
Req ID : 2672595
Key Responsibilities of the Role
Life cycle documentation: From Allotment till handover of project.
Managing customer grievances and tracking status and their resolution within agreed upon
SLAs and TATs.
Responsible for Customer relationship management at project site
Responsible for all CRM activity documentation and MIS at project site.
Intimation of inspection period to customer and schedule customer appointments for
inspection.
Carrying out PREDELIVERY INSPECTIONS of all flats in coordination with construction team
and PMG group.
Predelivery inspection and snag list. Communication of snags/defects identified to relevant
department and followup for resolution.
Coordination with construction team at site for carrying out Rectification Works that has to
be necessarily undertaken.
Clear communication of handover procedures to the customer.
Final Handing over of flats to customers on completion of all the works in all aspects to
customer satisfaction.
Ensure timely handover to the Association.
Rental management and management of Maintenance Agencies.
Manage Modification requests to the satisfaction of customer.
Car park allotment.
Interacting with the customer & Preparing a detailed modified drawing and costing based on
customer requirements
Executing the modification/changes as approved by customers as per the work progress at
site.
Taking confirmation from customer on fixtures fittings with necessary documentation and
forwarding the same to site for incorporation in respective flats.
Billing and collection of Maintenance charges.
MIS and Documentation of all correspondences.
Any other activity as deputed by the Management.
Handling Modification Queries and management in coordination with Customers and
Projects.
Credit control / payments follow up and related documentation like issuance of receipts.
Follow up coordination with Customers/Financial Institutes/ Banks for payments.
Monthly Project updates to Customers.
Handing over the units after QA/QC completion jointly with Projects team to customers.
Managing the entire process of Documentation including Registration Khata Transfer etc. Work Relationship & Reporting:
After Sales: Weekly MIS update ensuring that the documentation payment follow up for
sold clients is on schedule Conflict Resolution.
Projects: For Project updates Modification Handover QC Issues
Customers: To deliver a highquality service to customers that exceeds Expectations.
Any other duties/ Responsibilities which may be assigned from time to time.
customer,documentation,management,handover,projects,crm,communication,completion,construction
Employment Type
Full Time
Company Industry
Key Skills
- Junit
- Customer Service
- Freelancing
- Industrial Safety
- ACCA
- Arbitration
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