Application Support Specialist

• Providing first level investigation and diagnosis.
• Escalating incidents/service requests that they cannot resolve within agreed timescales
• Following up till the closure of the incident with second and third line support.
• Logging all relevant incident/service request details, allocating categorization and prioritization codes
• Keeping users informed of progress.
• Assist users with data conversion / migration.
• Design, develop and maintain reports used by systems users.
• Closing all resolved incidents, requests and other calls.
• Conducting customer/user satisfaction call-backs/surveys as agreed
• Communication with users keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.

Job Requirements:

• BA in computer science, software engineering or a relevant field is a Must.
• 2+ years of experience in Technical / Application Support role.
• Experience on supporting large scale systems (ERP, financial, Project management).
• Hands-on experience in MySQL Databases and windows troubleshooting.
• Good English.
• Excellent communication skills.

Remote Work :

No