Application Support Officer
Posted on :
10-11-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1667271
- Providing support to users/administrators of the platforms. Contributing to the growth of best practices for delivery of support services.
- Understand our platforms, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
- Manage and resolve all issues.
- Experience assessing, troubleshooting, resolving and providing root cause analysis for ServiceNow Product issues.
- Maintain technical expertise in assigned areas of product functionality and use that expertise to help users.
- opportunity to become Subject Matter Expert in assigned areas of product functionality and utilize that expertise effectively to help users. Share and deliver knowledge sessions with peers globally.
- Opportunity to create scripts to automate repetitive tasks or scripts to enable faster troubleshooting.
- Help in development and mentoring of team members in various technologies and Service Platforms.
- Suggest and implement improvements to internal processes.
- Work on technical and non-technical projects.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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