ACM Consultant
Posted on :
05-05-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2791161
- This is an individual contribution (IC) role with no direct reports.
Essential Responsibilities
- Initiate and respond to inquiries about accommodation events, benefits, and options available to employees
- Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation in compliance with the corresponding, federal and state laws and policy as defined by Amazon
- Leverage duration guidelines, best practice tools and Amazon resources to support oversight of aan accommodation as appropriate
- Critically assess and adjust the case management plan to an employee’s changing needs
- Address and respond to sensitive situations
- Troubleshoot issues and seek to remove barriers before, during, or after a leave event
- Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
- Identify and solve problems that may arise, sometimes with limited information
- Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
- Communicate regular updates to employees and stakeholders both verbally and in writing
- Ensure compliance with standard work, federal/state regulations, and company policy
- Maintain system records to ensure accurate and timely information/documentation
- Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
- Other duties as assigned
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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