Accounts Receivable Collections Specialist

Lakeside HR Group has been engaged by a Plumbing Service Provider to recruit an Accounts Receivable (Collections) Specialist for their residential division of the company. In this position, you will play a crucial role in maintaining the financial health of their company. Your primary responsibility will be to oversee and manage the collections process, ensuring that outstanding invoices are collected promptly while maintaining positive relationships with their clients. The ideal candidate is proactive, results-oriented, and possesses excellent communication and negotiation skills.

Our client is a premier plumbing service provider based in Denver, Colorado, serving the entire Denver area. With extensive knowledge and experience, they deliver exceptional plumbing services and cater to various clients. Their commitment to quality work and customer satisfaction have been their driving force since their establishment’s creation. Their goal is to provide top-notch service, attention to detail, and cost-effective solutions, ensuring their customers receive the best experience possible.

Responsibilities for Accounts Receivable (Collections) Specialist:

• Initiate and manage the collections process for outstanding invoices from clients in a timely manner.

• Communicate effectively with clients via phone, email, and other channels to address overdue payments and resolve payment discrepancies.

• Monitor accounts receivable aging reports to identify delinquent accounts and prioritize collection efforts.

• Collaborate with internal teams, including billing, field service, warranty, and customer service, to gather necessary information for effective collections.

• Review customer accounts and payment history to tailor collection strategies according to the client's payment behavior and circumstances.

• Utilize professional and persistent communication techniques to encourage clients to fulfill their payment obligations.

• Negotiate payment plans and terms with clients who are facing financial difficulties, while ensuring adherence to company policies.

• Document all collection efforts, communications, and outcomes accurately in the financial system.

• Escalate unresolved payment issues to management as necessary, providing comprehensive recommendations for further actions.

• Collaborate with the accounting team to reconcile payment discrepancies and resolve billing inquiries promptly.

• Stay updated on industry best practices for collections and implement improvements to the collections process as needed.

• Maintain a high level of confidentiality and integrity in handling sensitive financial information.

Qualifications for Accounts Receivable (Collections) Specialist:

• Minimum of 3-5 years of experience in accounts receivable, with a focus on collections.

• Proven track record of successfully managing collections, recovering outstanding debts, and meeting collection targets.

• Excellent negotiation and communication skills, with the ability to be assertive and persistent when necessary.

• Strong attention to detail and accuracy in recording and documenting collection activities.

• Proficiency in using accounting software and Microsoft Office Suite, including Excel, Word, and Outlook.

• Knowledge of relevant laws and regulations related to collections, credit, and debt recovery.

• Ability to work independently and collaboratively within a team environment.

• A self-starter initiative, knowing when and how to undertake collection and outreach measures without specific instructions or directives.

• High level of professionalism and strong interpersonal skills.

• Problem-solving mindset and the ability to handle difficult situations with tact and diplomacy.

• Experience in the construction industry, preferably with a focus on residential or single-family construction projects.