AA-Customer insight Associate manager

Data Analysis and Insights Generation:

Collect analyze and interpret data related to airline operations including flight performance ontime arrivals passenger satisfaction and operational costs from primary and secondary sources

Identify trends patterns and key performance indicators (KPIs) to develop actionable insights

Present findings to stakeholders including management operations teams and crossfunctional departments

Deeper insights to support the ongoing projects and initiation of new projects

Provide preliminary commentary to explain business performance drivers and optimization opportunities

2. Operational Efficiency:

Identify areas for operational improvement through data analysis process mapping and operational benchmarking

Collaborate with operations teams to develop and implement strategies to optimize flight schedules crew utilization resource allocation and other operational processes

Monitoring & quality checks on the implemented projects chatbot voicebot customer notifications feedback mechanisms

3. Project Management:

Lead crossfunctional projects aimed at enhancing operational efficiency cost reduction and customer experience

Define project scope objectives and deliverables ensuring adherence to timelines and budgets

Collaborate with stakeholders to gather requirements assess risks and manage project dependencies

Regularly report project progress to senior management highlighting achievements challenges and proposed solutions

4. Performance Monitoring and Reporting:

Develop and maintain dashboards and reports to track key operational metrics

Monitor performance against established KPIs and benchmarks identifying areas of concern or improvement

Prepare regular reports and presentations for management providing insights and recommendations to drive decisionmaking

5. Stakeholder Collaboration:

Collaborate with crossfunctional teams including flight operations maintenance customer service finance and marketing to gather insights and drive alignment on operational initiatives

Providing support to stakeholders regarding insights/data requirements with tables/charts/stories using relevant data points

Knowledge Skills and Experience

Qualification Graduate with 35 years of experience in a similar role

Requirement Existing research knowledge experience in giving actionable business recommendations based on learnings/synthesis of data (internal & external) Good report writing skills and expectational presentation skills (PPT) Strong proficiency in data processing tabulation and analysis (Excel) and visualization tools (Power BI Tableau) is a plus Working knowledge of Salesforce reporting and dashboarding is desirable Strong analytical and problemsolving skills with the ability to dissect complex problems and derive actionable insights Customer Centric Ability to understand and prioritize stakeholder needs. Creates value through business impact leveraging primary & secondary research Excellent communication skills both written and verbal with the ability to present complex information in a clear and concise manner Project management experience including project scoping planning execution and monitoring Ability to work effectively in a fastpaced dynamic environment handling multiple projects simultaneously Knowledge of industry best practices trends and emerging technologies in airline operations is a plus