Partner Support Advisor

Partner Support Advisor

• The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
• One or more years’ experience in related positions.
• Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer
• Excellent typing skills
• Excellent English/Arabic language skills
• Ability to communicate correctly and clearly with both internal and external customers
• Excellent documentation skills
• Good comprehension skills-- ability to clearly understand and state the issues customers present
• Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
• Excellent customer service skills
• Ability to empathize with and prioritize customer needs
• Demonstrable conflict resolution and negotiating skills
• Ability to determine customer needs and provide appropriate solutions
• Effective problem solving skills
• Strong time management skills
• Action oriented and self-disciplined
• Adaptable/Open to change
• Excellent Teamwork