- Telesales support Associate - Cairo

- Telesales support Associate - Cairo

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Advise / counsel queries relating to PQs including but not limited FIA, ACCA, CMA, CPA, CFA, CIPD, DipIFR, CIMA, ICAEW, PwC’s Management Development Programme and non-PQs (open courses) directing students to the best suited programmes
• Support personnel for customer interaction, engagement and relationship building
• Convert leads to registered students status as per the sales targets. Support the entire sales process from lead generation and negotiation, to closing
• Support Retail Sales:
• Incoming and outgoing calls to enquiries generated from marketing activities
• Walk in clients
• Cold calls
• Contacting old or unqualified leads
• Providing sales support
• Support sales and other promotional events including but not limited to open days, info sessions, workshops, field trips, student benefit sessions, School and University career fairs, exhibitions and social events to generate leads
• Communicating effectively with clients / customers, ensuring minimum response times
• Updating and maintaining CRM to ensure validity and completeness
• Conduct secondary research and cold calling to build PwC’s database
• Assist in collecting payments, invoicing and liaising with finance on payment status
  
  

What will you bring?

You are ambitious and get use of opportunities to grow and develop. In addition, you recognise yourself in the following characteristics:

• 1-2 years of experience in telesales.
• Excellent communication, presentation, and interpersonal skills that allow you to thrive in a team environment
• Bilingual proficiency in Arabic and English (oral and written) is a plus
• Business development and client relationship building skills
• Willingness to challenge the ‘norms’ and to create a cohesive and effective working team
• Excellent project management skills
• Knowledge in using technologies, and experience using Data Analytics tools is a plus
• Commitment to valuing differences and working alongside diverse people and perspectives