Loyalty Associate Manager

Loyalty Associate Manager

• Collaborate with internal stakeholders to define the objectives of the loyalty programmes based on an understanding of consumer needs, the competitive landscape, and the internal and external environment.
• Negotiate with third parties to bring the correct partnerships to the loyalty programme for an effective and attractive retention mechanic at the country level.
• Develop reports on existing loyalty programmes and implement necessary actions for improvement or discontinuation of programmes.
• Monitor the key performance indicators (KPIs) based on the programme objectives for monitoring the progress of the loyalty program's effectiveness.
• Support the development of compelling loyalty programmes in collaboration with the Corporate Head Office for the acquisition of new customers and the retention of existing customers.
• Coordinate with the customer intelligence function to understand key customer insights.
• Manage day-to-day operational and implementation activities that include but are not limited to resolving system or billing issues related to all customer loyalty initiatives.
• Review all reports prepared and prepare periodic reports with respect to the loyalty function activities.
  

Requirements

• Bachelor’s degree in business administration or any relevant field of study.
• 3-5 years of experience in a similar position.
• Strong communication and negotiation skills.
• Full professional proficiency level of English.
• Strong analytical and technical skills.