Front Office Manager
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Overseeing the management of the Front Office department ensuring team motivation and the professional development of staff
Formulating and executing strategic plans to enhance the efficiency of operational processes
Establishing and maintaining service standards aimed at improving guest satisfaction
Developing implementing and continuously refining quality policies across the entire hotel
Planning and conducting internal audits to ensure adherence to quality standards
Systematically analyzing guest feedback identifying issues and ensuring timely resolution
Coordinating process improvement initiatives through collaboration with cross-functional departments
Assessing training needs and organizing comprehensive staff development programs
Providing regular reports to senior management and monitoring overall quality performance
Qualifications :
Bachelors degree from relevant departments
Minimum 5 years of Front Office management experience in 5-star hotels
Proficient in English (both written and spoken)
Effective use of Opera and MS Office programs
Knowledgeable about quality standards and guest satisfaction in the hospitality industry
Strong leadership team management and organizational skills
Analytical thinking problem-solving and decision-making abilities
Ability to adapt to dynamic and fast-paced work environments
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
