Front Office Manager

We are seeking an experienced professional and enthusiastic Front Office Manager to lead the Front Office team.

As Front Office Manager you will play a key role in shaping the guest journey from the very first moment. Your leadership attention to detail and passion for service excellence will set the tone for exceptional guest experiences while building and guiding a high-performing front office team.

Key Responsibilities

• Deliver an outstanding guest arrival and departure experience ensuring service excellence and adherence to brand and operational standards.

• Personally welcome guests oversee check-in and check-out processes and ensure guests are comfortably settled.

• Lead coach and support the Front Office team to consistently deliver warm professional and personalized service.

• Maintain clear professional and open communication with guests to assist with inquiries reservations and special requests.

• Ensure all daily front office tasks reports and procedures are completed accurately and on time.

• Handle guest feedback concerns and complaints promptly and professionally ensuring effective resolution and guest satisfaction.

• Maintain accurate guest accounts and oversee daily front office reporting and cash handling procedures.

• Prepare and manage team rosters efficiently to align with operational needs and budget requirements.

• Support the Hotel Manager during the pre-opening phase including recruitment training and onboarding of front office team members.

This role is ideal for a hands-on leader who thrives in a pre-opening environment and is passionate about creating memorable guest experiences from day one.

Qualifications :

• Bachelors degree in Hospitality or related field preferred.
• Minimum 5 years in Front Office leadership with 35 years in luxury resort or wellness-focused properties.

Additional Information :

• Competitive salary and benefits package
• Career growth within a globally recognized luxury hospitality brand
• Training and development opportunities
• A unique lifestyle experience in an exclusive island setting

Apply Now
If you are passionate about delivering outstanding dining experiences and leading high-performing teams we invite you to apply.

Remote Work :

No

Employment Type :

Full-time