Operations Lead – Media Production
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Job Summary
Role Overview
We are looking for a senior Operations Lead Media Production to partner closely with the Engineering & Media Operations leaders. This role focuses on driving operational rigor planning analytics and execution discipline across media production so that the organization can scale predictably without constant leadership intervention.
This is not a hands-on production role. Instead this person will operate one level above daily execution: planning capacity identifying bottlenecks driving operational discipline and challenging assumptions with data. The ideal candidate brings an operations-first mindset strong analytical skills and experience running high-throughput time-sensitive production environments.
Key Responsibilities
Production Planning & Capacity Management
- Own end-to-end production roster planning across teams and vendors.
- Anticipate leaves public holidays festival weeks and shrinkage at least 30 days in advance.
- Translate forecasts into daily and weekly production capacity plans.
- Ensure production targets are met despite variability in volume staffing or external constraints.
- Proactively surface risks and recommend mitigation plans (extra shifts redistribution buffer capacity etc.).
Operational Excellence & Workflow Optimization
- Develop a deep understanding of the end-to-end (E2E) production workflow from platform output to final delivery.
- Identify process gaps inefficiencies and manual dependencies that slow down production.
- Partner with Engineering and Platform teams to propose system and tooling improvements that increase throughput reduce rework and improve reliability.
- Drive standard operating procedures (SOPs) for predictable execution.
Analytics Insights & Decision Support
- Apply strong analytical thinking to production quality and turnaround metrics.
- Build and maintain dashboards and data visualizations that clearly communicate:
- Production volumes vs. targets
- Capacity utilization
- Rework trends
- SLA/TAT adherence
- Move beyond reporting numbers to delivering insights and recommendations.
- Act as a thought partner to leadership by challenging plans with data-backed perspectives.
Root Cause Analysis (RCA) & Continuous Improvement
- Lead RCA for production failures delays and quality issues.
- Identify systemic causes rather than surface-level symptoms.
- Track corrective and preventive actions to closure.
- Establish feedback loops so learnings translate into lasting process or platform improvements.
Team & Vendor Operations Management
- Manage and coordinate teams operating within a high-volume production flow.
- Enable team leads to succeed by providing clarity on priorities expectations and metrics.
- Work closely with external vendors/managed services partners to:
- Hold them accountable to output and SLA commitments
- Align forecasts capacity and delivery expectations
- Escalate early when execution deviates from plan
Leadership Enablement
- Act as a senior operational partner to leadership on media production initiatives.
- Own cross-functional execution of operational initiatives that require structure and follow-through.
- Prepare clear operational updates risk assessments and action plans for leadership review.
- Enable effective delegation by taking end-to-end ownership of assigned operational outcomes without constant oversight.
Required Skills & Experience
- 610 years of experience in operations production management program management or similar roles.
- Experience operating in high-throughput time-bound environments (media production call centers content operations e-commerce operations or managed services).
- Strong analytical and problem-solving skills with the ability to break down complex systems.
- Hands-on experience with data analysis and visualization tools (Sheets/Excel dashboards BI tools preferred).
- Proven ability to lead RCA and continuous improvement initiatives.
- Excellent stakeholder management and communication skills.
- Ability to operate independently prioritize effectively and manage ambiguity.
Nice-to-Have Qualifications
- Experience working with external vendors or BPO/managed services partners.
- Familiarity with media content or creative production pipelines.
- Exposure to platform-driven or AI-assisted production workflows.
- Experience acting in a Operations Lead or Program Lead capacity.
What Success Looks Like
- Production runs predictably with fewer surprises during holidays spikes or platform changes.
- Leadership spends less time firefighting and more time on strategy.
- Data and dashboards drive conversationsnot anecdotes.
- Systemic issues are identified early and resolved permanently.
- The organization scales smoothly without over-reliance on individual heroics.
Why This Role Matters
As media production volume platforms vendors and geographies expand strong operational leadership becomes critical. This role ensures planning execution and continuous improvement are built into the systemnot dependent on individual heroicsallowing the organization to scale with confidence.
About Company
Create videos from text and podcasts in minutes with premium stock. Transform sports, politics, travel, or any other articles and podcasts into highly engaging videos.
