Avaya L3 operations Engineer

Avaya L3 Operations Engineer

The Avaya L3 Operations Engineer will be responsible for advanced support and day- to-day operations of Avaya voice and contact center systems. This role handles complex issues escalated from L1/L2 teams supports major upgrades and changes and ensures stable and highly available enterprise voice services.

Key Responsibilities

Handle complex Avaya voice and contact center issues escalated from L1/L2 teams

Support and maintain Avaya Aura core systems (Communication Manager Session Manager Messaging)

Configure and support Avaya SBCs for secure remote access and SIP trunking

Provide advanced support for Avaya Contact Center platforms

Lead system upgrades migrations and major changes

Manage voicemail messaging and email integrations

Support PRI and SIP circuits and lead migrations to SIP

Work with Cisco teams to support Avaya Cisco call integrations

Technical Skills & Expertise

Core Platforms - Avaya Aura CM (v10) System Manager Session Manager AES ESS SBC IX messaging Breeze workplace attendant G430/G450/G650 Media Gateways.

Networking/SIP - Expert knowledge of SIP H.323 ISDN PRI and VoIP protocols. Mastery of QoS (Quality of Service) and Codecs (G.711 G.729).

Application Layer - Avaya Aura Messaging AES (Application Enablement Services) CMS and Avaya Breeze.

Tools - Wireshark MST (Message Sequence Tracer) Nectar or Prognosis for proactive monitoring.

Virtualization - Hands-on experience with VMware ESXi as it relates to Avaya OVA deployments.

Cisco Collaboration - Cisco CUCM CUBE (Cisco Unified Border Element) and Unity Connection.

Required Qualifications:

Experience: 8 years of hands-on experience in Avaya Voice/UC Engineering within an enterprise environment.

Certifications (Highly Preferred): * ACIS (Avaya Certified Integration Specialist)

o ACSS (Avaya Certified Support Specialist) in Aura Core Components or Contact Center.

Soft Skills: Strong incident management skills under high-pressure Major Incident (P1/P0) scenarios.