Technical Sales Support Electrical

Major Job Functions:

• Rental day to day operations (60%): Promote visits to the branch by outbound calls and being active through regular customer interactions. Handle all walk-in traffic and customer inquiries for new used and rental equipment sales. Provide product information technical support on applications of products rentals quotes and try to close the deal. The CSR takes ownership of the life cycle of the order. When receiving an inbound inquiry where the customer requests a site visit the CSR will engage the customer to an Outside Sales rep who takes ownership of the sale

• Technical Electrical knowledge support (20%). When completing yourday-to-dayoperations this position will offer the Electrical support and knowledge to the customers toassistwith the identification and selection of the correct equipment for their application. This could be reading and interrupting of blueprints to creating a single line drawing for the customers to reference. As they support the order through the shop they continue to support the shop with any technical clarifications or customer communications to ensure the level of service ismaintained.

• Outbound Lead Generation (10%): Outbound calling from a list of accounts and leads generated from the Business Intelligence team to find rental opportunities. The first approach will be to invite those customers with an opportunity to visit with and connect with an outside Sales Rep at our branches and in case those customers request to be visited. Manage each sale from quoting submission through invoicing (including coordination with shop customer and vendors etc.

• Inventory management (10%) Working with the staff at the branch and locations within the larger Finning rental network to ensure customers are supported through our branchnetwork Usingtheir relationships to ensure the fleet is moved through the branch locations to the deliver resources to the customer in a timely fashion. Through the Inventory Management process this role will be engaged in the process to ensure inventory isaccurateas it arrives and leave the branch.

Knowledge:

• Maintain current knowledge of customers economicenvironmentand industry trends

• Business acumen and understanding of support systems

• Understands and adheres to safety procedures

• Resolve customer product concerns account disputes and warranty and/or goodwill issues

Experience & Education

• Minimum 3-5 years ofcustomer facing experience

• Journeyperson Electrical Certificationor Electrical Technologist is

• Experience in the equipment rental industry is considered an asset

• Strong customer service skills with a focus on building andmaintainingexcellent customer relationships

• Proven ability to understand construction phases job site conditions and project timelinesin ordertodetermineappropriate timingfor customer engagement and rental product recommendations

• Solid knowledge of temporary power electrical applications with the ability todemonstrateequipment to increase customer awareness of product offerings and applications

• Ability to generate revenue from walk in traffic including equipment rentals rental parts and service

• Accountability for customer satisfaction metrics including Net Promoter Score performance

• Ability toestablishand maintain long term relationships with assigned customers

• Strong attention to safety while managing tight timelines deadlines and repetitive tasks

• Ability to work effectively in afast-pacedenvironment and adapt to shift based work schedules

• Commitment to contributing to an effective work environment that supports business goals andobjectives

• Ability torepresentthe company in an ethical and professional manner whilemaintainingconfidentiality