Sr. Design Program Manager, Communications & Content, Amazon Design Excellence

Amazon Design Excellence is seeking a talented creative and experienced Sr. Design Program Manager of Communications & Content to join our team as we work to create thriving conditions for design and creative excellence at Amazon. This role will own and evolve the communications strategy for Amazons design community driving the full lifecycle of internal and external communications from producing the monthly design newsletter and managing the website to identifying and launching new channels that expand our reach and activate our community. The right candidate will be equal parts operator and strategist: someone who can ship a polished newsletter in the morning and pitch a bold new content strategy in the afternoon.

Key job responsibilities
Communications Operations & Execution
- Own the end-to-end production of the Amazon Design monthly newsletter including content sourcing writing/editing formatting and distribution to the design community
- Draft and send regular communications (emails announcements updates) to designers across Amazon
- Develop and execute event communications strategy
- Manage updates to the Amazon Design internal hub and external website coordinating directly with partners to scope prioritize and ship changes
- Maintain and evolve communications templates distribution lists and operational cadences to ensure consistency and reliability

Strategic Channel Expansion
- Develop and execute a communications strategy that expands ADXs reach beyond existing channels identifying new internal and external marketing opportunities to engage designers where they are
- Evaluate and recommend new platforms formats and content types to grow audience and deepen engagement
- Define success metrics for communications initiatives and use data to iterate on whats working
- Build the case for investment in new channels presenting recommendations to leadership

Content Creation & Agency Management
- Edit and elevate content from across the design organization ensuring quality voice consistency and alignment with our brand
- Produce scrappy effective content that drives engagement the kind that gets people talking and activating across the community
- Identify when external support is needed and manage agency relationships to supplement content production ensuring quality output on time and on budget

Community Activation & Engagement
- Partner closely with Community Events and External Reputation leads to ensure communications amplify and reinforce programs
- Drive engagement across Slack channels internal forums and other community touchpoints creating moments that spark conversation and connection
- Track and report on community engagement metrics using insights to refine communications approach

- 5 years of design program management experience
- Experience understanding needs of business and end customers and translating them into right solutions
- Experience developing successful marketing or communications campaigns
- Knowledge of project management tools and methodologies (agile to waterfall)
- Experience in a design creative or brand organization
- Experience working directly with technical teams to ship website or platform updates

- Experience working and contributing to project playbooks building schedules managing issues/risks establishing communication plans and stakeholder management
- Experience managing creative (internal team of designers copywriters external agencies and freelancers)
- Experience using content publishing tools to write format manage and publish high-quality content
- Familiarity with community engagement tactics across platforms like Slack internal social tools or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 129500.00 - 175100.00 USD annually