Plastic Surgery Patient Experience & Front Office Manager

Position Title: Plastic Surgery Patient Experience & Front Office Manager (Confidential Client)
Location: Beverly Hills CA
Employment Type: Full-Time In-Person

Compensation

• Salary Range: $72000$90000 annually based on experience plus performance-based bonus potential

About This Opportunity

A highly esteemed luxury plastic surgery practice in Beverly Hills is seeking a Plastic Surgery Patient Experience & Front Office Manager to lead front office operations support patient communication and contribute to a high-quality patient experience. This is a key role for someone who is organized service-driven sales-minded and comfortable working in a fast-paced high-standard practice. The right candidate will help ensure that prospective and existing patients receive a warm professional and seamless experience from inquiry through consultation booking and follow-up.

Key Responsibilities

• Patient Experience & Concierge Support: Serve as a primary point of contact for prospective and existing patients across phone email text and in-person communication providing warm professional concierge-level service.
• Manage patient inquiries consultation scheduling pre-operative communication and post-operative follow-up with accuracy and care.
• Help convert qualified inquiries into consultations and bookings through consistent thoughtful follow-up and trust-building communication.
• Collaborate with clinical surgical coordination and administrative team members to deliver a cohesive patient experience.
• Front Office Operations: Lead and manage front office operations to ensure a smooth and organized patient journey.
• Support train and guide front office team members to maintain consistent service standards.
• Use CRM and other technology tools to maintain accurate patient records and support sales and marketing initiatives.
• Monitor patient communication follow-up activity and consultation scheduling to ensure timely responses.
• Identify workflow improvements that enhance front office efficiency and the patient experience.
• Sales & Practice Growth: Support strategies to increase consultation bookings and overall practice growth by monitoring goals related to inquiries consultation bookings and patient conversion.
• Proactively reach out to leads and follow up with prospective patients to maintain a strong conversion process.
• Educate patients on available surgical and non-surgical services where appropriate.
• Collaborate with leadership and marketing to support lead nurturing and re-engagement efforts.

Required Qualifications

• Minimum of 35 years of experience in a sales-driven customer service patient care front office or client-facing role.
• Minimum of 1 year of sales experience required.
• Minimum of 1 year of customer service experience required.
• Minimum of 1 year of leadership training or team management experience required.
• Proven ability to meet goals support revenue growth or improve booking and conversion outcomes.
• Strong communication and interpersonal skills with the ability to build trust and rapport with patients and team members.
• Strong organization attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Professional and positive demeanor with a commitment to upholding high service standards.
• Comfortable using CRM systems scheduling tools patient management systems or similar technology.
• Ability to work well in a small collaborative fast-paced team environment.

Preferred Qualifications

• Experience in plastic surgery aesthetics dermatology med spa concierge medicine luxury healthcare or a premium service environment.
• Knowledge of patient experience sales and front office best practices.