Desktop Support

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Summary

Job Description

Key Responsibilities

Provide day-to-day desktop support for hardware software peripherals printers remote access and enterprise applications.

Troubleshoot common and moderately complex issues related to Windows 10/11 Microsoft 365 authentication network connectivity endpoint performance and business applications.

Assist with user account device and access-related support using approved tools and procedures.

Support walk-up remote and general desktop support activities.

Perform endpoint imaging provisioning deployment repair coordination and device recovery tasks.

Support endpoint backup solutions through participation in backup enrollment setup and validation using approved tools.

Support virtual desktop (VDI) environments including VDI provisioning and basic troubleshooting.

Support software installations and updates through desk-side support or using supported tools including RMM pushes and software portals.

Participate and execute regular patching activities including monthly OS and application patching remediation compliance tracking and patching success.

Proactively identify recurring endpoint issues and contribute to improving system reliability and performance

Act as Tier 2 escalation support for endpoint-related issues and resolve moderately complex problems independently

Escalate complex recurring or high-impact issues to senior technicians or other IT groups when needed.

Create and update knowledge base articles troubleshooting notes and support documentation.

Maintain accurate ticket documentation communicate clearly with end users and follow established SLA and escalation processes.

Assist with project work such as device refreshes software rollouts hardware deployments and site support activities.

Required Qualifications

3 years of experience in desktop support service desk support EUC support IT operations or a related technical support role.

Experience troubleshooting Windows 10/11 Microsoft 365 endpoint hardware printers peripherals remote support tools and common enterprise applications.

Experience with endpoint management platforms such as Intune SCCM ManageEngine Endpoint Central Tanium or similar.

Working knowledge of Active Directory Entra ID/Azure AD user and device administration authentication VPN and basic network troubleshooting.

Experience with endpoint lifecycle activities such as imaging provisioning deployment refresh repair and recovery.

Experience using ticketing platforms such as ServiceNow Jira Service Management or similar.

Understanding of IT support practices including incident management request fulfillment escalation SLA adherence and knowledge management.

Strong customer service communication documentation organization and troubleshooting skills.

Ability to work independently on assigned tickets and escalate appropriately when additional support is needed.

Preferred Qualifications

Experience with software deployment patching device compliance or endpoint inventory reporting.

Basic PowerShell or scripting experience.

Experience supporting Microsoft Teams Rooms conference rooms or AV systems.

Experience supporting multi-site enterprise manufacturing healthcare finance or other operationally complex environments.

Experience with IT asset management or hardware lifecycle support.

CompTIA A Network Microsoft ITIL Foundation or similar certifications.

Typical Education and Experience

• Associates degree or equivalent
• 3 - 5 years of related experience

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Benefits and Perks

Varex Imaging provides competitive pay and benefits to support the financial physical and emotional well-being of the people who make our company successful.

• Medical Insurance

• Dental/Vision

• 10 Paid Holidays

• PTO

• Employee Stock Purchase Plan

• 401K match

• Paid Parental Leave

• Short & Long-Term Disability and Life Insurance

• Competitive Pay

• Flexible Schedules

• Variety of Shift Options

• Free Safety Shoes

• Friendly Work Environment

• On-site Cafeteria Company Nurse Credit Union and Gym

• Free Coffee and Soda

• Tuition Reimbursement

• Employee Referral Program

• Career Advancement Opportunities

• Employee Discounts

• EV Charging Stations

All qualified applicants will receive consideration for employment without regard to race sex color religion sexual orientation gender identity national origin protected veteran status or on the basis of disability.