IT Support Technician (IT Technician 2)

Are you highly motivated hard-working and seeking to join a growth-focused consulting & engineering firm Are you looking for a company that will invest in your development and grow your professional skills If so consider a career with Apex!

Powered by record sales extraordinary client retention strategic acquisitions and an entrepreneurial spirit Apex Companies is one of the fastest growing engineering and environmental consulting firms in the US.We were recently recognized by the Zweig Group as one of the fastest growing firms in the AEC industry.We take pride in providing our clients with exceptional service and have earned numerous awards for project excellence. We continue to grow andwe want you to grow with us.

Position Summary
The IT Support Technician (IT Technician 2) provides frontline technical support to end users across the organization. This role is responsible for resolving routine to moderately complex IT incidents and service requests provisioning and supporting enduser devices and ensuring consistent adherence to documented IT standards procedures and security policies. The position works under routine supervision while continuing to build technical capability and independent problemsolving skills.

Key Responsibilities

• EndUser Support and Incident Management
  Deliver aboveandbeyond customer service while effectively multitasking and managing multiple priorities in a fastpaced environment.

Provide Tier 1-2 technical support for hardware software and workplace technology issues through the ticketing system remote tools phone and inperson support.
Diagnose troubleshoot and resolve routine to moderately complex incidents using established procedures and escalation paths.
Document all work clearly and accurately including issue details troubleshooting steps and resolutions.
Meet service level expectations for response and resolution while maintaining ownership of assigned tickets.

• Device User and Application Support
  Image configure and deploy Windows laptops peripherals and other enduser devices using standard deployment tools.
  Perform user onboarding and offboarding activities including account setup access changes and device recovery.
  Install configure and maintain approved business applications and updates.
• Operational and Asset Management Support
  Assist with system monitoring and respond to alerts under guidance from senior team members.
  Maintain accurate IT asset inventory and tracking for assigned equipment.
  Support office moves device refreshes and equipment setup as needed.
• Security and Compliance
  Follow and enforce IT security policies access controls and acceptable use standards.
  Assist with endpoint security controls patching and vulnerability remediation activities.
  Escalate suspected security incidents or policy violations according to documented procedures.

What were looking for:

• Bachelors Degree and 4-6 years of relevant experience.
• Experience performing GL accounting and financial reporting
• Highly organized and strong attention to detail-Independent thinker/self-motivated
• High degree of professionalism.
• Excellent written and verbal communication skills
• Proficient with MS Office/Excel (PowerPoint is a plus)
• Familiarity with one or more accounting operating systems. Deltek Vision experience is highly desired.

Why youll love working for us:

• Company-subsidized medical and dental.
• Company-paid life short and long-term disability.
• 401k match tuition assistance and more.
• Cross-training and the ability to work on a variety of projects.
• Performance-based bonuses or other incentives.
• Working with the best and brightest in the industry.
• 2000 employee national firm with 70 locations across the US.

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TO ALL RECRUITMENT AGENCIES: Apex Companies does not accept unsolicited agency resumes. Please do not forward resumes for any of our job postings to our careers sites or to any employees of Apex Companies or affiliates. Apex Companies is not responsible for any fees related to unsolicited resumes.