Your Role

KEY RESPONSIBILITIES

Technical Support & Troubleshooting

• Troubleshoot software problems across the Windows environment including OS-level issues application errors and configurations

• Assist with network connectivity issues (Wi-Fi VPN LAN)

• Perform basic Active Directory tasks: password resets account unlocks user provisioning

• Support onboarding and offboarding processes including equipment setup and decommissioning

Ticketing & Documentation

• Log track and manage all support requests and incidents in the ticketing system (ServiceNow Jira Service Management or equivalent)

• Accurately document troubleshooting steps resolutions and recurring issues

• Escalate unresolved or complex issues to Level 2/Level 3 support with full documentation

• Contribute to and maintain the internal knowledge base

Customer Service & Communication

• Deliver courteous clear and professional support to end users in person via phone email and remote tools

• Set and manage user expectations regarding resolution timelines

• Follow up on open tickets to ensure user satisfaction and timely closure

• Act as a calm reliable point of contact during technical disruptions

Your Profile

Education & Experience

• High school diploma or GED required; Associates or bachelors degree in IT Computer Science or related field preferred (We are flexible with this the person can have IT licenses as well or experience will count as well.

• 12 years of experience in a help desk IT support or desktop support role

• Equivalent combination of education and hands-on experience will be considered

Skills

• Proficiency in troubleshooting Windows 10/11 environments; macOS experience a plus

• Hands-on experience with ticketing platforms (ServiceNow Jira Zendesk Freshdesk or similar)

• Familiarity with Microsoft 365 (Outlook Teams SharePoint OneDrive)

• Basic understanding of networking concepts: DNS DHCP TCP/IP VPN

• Experience with remote support tools (e.g. TeamViewer AnyDesk Remote Desktop)

• Strong verbal and written communication skills

• Ability to explain technical concepts clearly to non-technical users

• Excellent time management and ability to prioritize multiple open tickets

• Patient empathetic and professional demeanor under pressure

• Self-motivated with a desire to learn and grow within IT

Additional Qualifications

• CompTIA A CompTIA Network or ITIL Foundation certification

• Bilingual (English/French) a plus for the Montreal location

• Experience in a corporate or enterprise IT environment

Our Offer

We aim to create an environment where the best people want to work where they can turn their passion into their job and realize their full potential.

• Individual development on-the-job training and development programs designed to help our employees grow in their careers.

• Paid parental leave

• Education assistance program

• Employee assistance program

• Various healthcare plan options as well as 401(k)

INTERESTED

We look forward receiving your application.

Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal state or local law including as applicable applicants actual or perceived race color religion creed sex sexual orientation gender identity or expression (including transgender status) gender (including pregnancy childbirth lactation and related medical condition) genetic information military service national origin ancestry citizenship status age veteran status physical or mental disability protected medical condition as defined by applicable federal state or local law political affiliation marital status membership in an employee organization parental status expunged juvenile record or any other status protected by federal state or local law. Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested. When completing this application you may exclude information that would disclose or otherwise reference your race religion age sex genetic veteran status disability or any other status protected by federal state or local law. This application is considered current for sixty (60) days only. At the end of this period if you are still interested in employment it will be necessary for you to reapply by completing a new application.

If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at (phone tty fax email etc.).

Brenntag North America Inc. and its subsidiaries use E-Verify a government-run web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information please go to or view the poster at TA Team