IT Support Specialist (ISS5)

The Oregon Bureau of Labor and Industries (BOLI)is proud to be an equalopportunity;affirmative action employercommitted to workforce diversity. We welcome members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to apply.

BOLIInformation Systems Unit (ISU) is seeking a IT Support Specialist. This role provideshandsontechnical support for end users devices applications and technology systems across the agency. You will troubleshoot hardware and software issues manage user access support enterprise applications andassistwith onboarding training and documentation. Your work ensures that BOLI staff have reliable accessible and fully functioning technology to carry out the agencys mission of protecting workers rights preventing discrimination and supporting workforce development throughout Oregon.

Note:This full time limitedduration SEIUrepresented role is based onsite at the Portland BOLI office with the potential to transition to a permanent position beyond the initial appointment depending on agency needs.

• Provide customer service and software support by responding to user requests resolving application issuesinstallingand updating software conducting training and administering patch management.

• Support hardware setup and maintenance including configuring deploying and disposing of devices; managing inventory; andassistingwith printers copiers phones and peripherals.

• Provide application and database user support for systems such as SharePoint and case management tools including troubleshooting access management testing and vendor coordination.

• Prepare technical and user documentationmaintainknowledge base resources and support onboarding and orientation.

• Participate in technology projects system improvements and maintenance of ISU policies standards and procedures.

• Perform other duties as assigned contributing to team success and continuity of support services.

Four (4) years of information systems experience in:(agency will specify specific experience);

OR

An Associates degree in Computer Science Information Technology or related field OR completion of a two (2) year accredited vocational training program in information technology or related field;ANDtwo (2) years of information systems experience in:(agency will specify specific experience);

OR

A Bachelors degree in Information Technology Computer Science or related field may substitute for all of the above.

Proficiencyin diagnosing and resolving hardware software and peripheral issues across Windowsbased environments.
Experience with device imaging workstation setup configuration deployment and lifecycle management.
Ability to manage user accounts permissions and security tools such as MFA encryption and antivirus systems.
Experiencewithadministering and supportingenterprise applications and tools such as M365 SharePoint case management systemsand remote support utilities.
Knowledge of network fundamentals including basic LAN troubleshooting cable testing and connectivity diagnostics.

Our mission...

Led by Labor Commissioner Christina Stephenson the Bureau ofLaborand Industries (BOLI)workto ensure that Oregon jobs are good jobs where workers get paid what they are owed and have a discrimination-free work environment. BOLI protects workers rights through enforcement of state labor laws ensures adherence to civil rights law in public spaces and housing promotes the development of ahighly skilledworkforce through registered apprenticeship programs and provides training and confidential assistance to Oregon employers so they have the tools they need to comply with workplace rules.

The role involves spending most of the workday interacting with computer equipment such as desktops laptops printers copiers and network components and requires periodic travel to BOLI field offices for technical support. Physical demands include routine bending to access equipment and lifting or moving IT hardware up to 50 pounds as well as occasional work outside normal business hours during emergencies or critical issues. Employees must alsomaintainconfidentiality professionalism regular attendance and support a respectful diverse workplace.The schedule for this position is 8:00 AM to 5:00 PM (may vary) with frequent interruptions to address urgent user needs.

• Limited DurationFull-time employmentUnion Represented

• Work/life balanceand flexibility; with hybrid and onsiteschedules

• Vacation sick leave 11 paid holidays a year and personal days off

• Competitive benefits package including medical vision and dental

• Pension and retirement programs

• Employee Resources

• Advancement opportunities within BOLI and other State agencies

• Opportunity to expand your technical and professional skills

• Work with others who are passionate about public service

• Make a difference in the lives of Oregonians

• Possible eligibilityfor thePublic Service Loan Forgiveness Program

Please Note:Applications must besubmittedno later than 11:59 PM PDT/PST onThursdayJuly6 2026.

• ClickApplyabove to complete your online application by the posted closing date and time.

• Your application materials must clearly show how your work experience and/or education meet the minimum qualifications and the desired skills listed.

• All applicants(internal and external) mustsubmita resume and a cover letterdemonstratinghow you meet all minimum qualification and attributes listedabove.Failure tosubmitthe requiredresume and cover lettermay remove your application from consideration.Workday does not substitute for the application requirements.

• Yourcover lettermust show how your experience and training align with the minimum qualifications andskills listed in thepost. Information in the cover letter will not be accepted as a substitute for job experience that is not listed in your resume. Generic cover letters may receive lower scores

• The information in your resume and cover letter will be used todeterminewhich candidates move forward in the process.

• Please do notinclude picturesin your application materials. Applications that do not meet this requirement will bedeemedineligible for consideration as they do not meet the requirements of the posting.

• Be sure to check Workday and your email foradditionaltasks and updates.These may include the public records request authorization and the gender identity questionnaire and they must be completed before the recruitment closes. Current State of Oregon employees will receive these tasks in their Workday inbox.

• Aftersubmittingyour application you will also complete a brief checkboxstyle questionnaire. Current state employees will see this in their Workday inbox.

• Please save a copy of this job announcement as it may not be accessible after the posting closes.

• WarningWorkday will time out after 15 minutes of inactivity. Use the Save for Later function to avoid losing your progress. Your unfinished application will appear in your Workday inbox.

Additional Information

• Pay Equity:In accordance withOregons Pay Equity Law (2017) a pay equity analysis willdeterminethe step placement for the successful candidate based on documented experience education training and certifications documented in the application materials.

• Background Check:Employment is contingent upon successfully passing a criminal background check. Adverse results may lead to disqualification.

• Work Authorization-BOLI does not offer visa sponsorship. Applicantsare required tocompleteUS Department of Homeland Securitys Form I-9within three days of hire confirming authorization to work in the U.S.BOLIusesEVerifyto confirm the hiresare authorized towork in the United States.For more information please visit.Learn more.

• The successful candidate willadvanceBOLIs guiding principles of integrity respect empowerment and trust.Supportandfulfillour missionto make Oregonthe best place to live.

• Use of outside resources:The use of external tools including Artificial Intelligence software during any part of the application assessment or interview process is prohibited. Unauthorized use will result in disqualification.

• This recruitment isestablishedqualified applicants and will be used to filladditionalvacancies as they arise.

• Effective January 1 2026 applicants may not include agerelated information (such as graduation dates) in application materials. State employees may need to remove graduation dates from their Workday profile for the application to process correctly. (SB 907 (2025) Compliance)

Veterans preference:Veterans preference informationHow to submit your Veteran documents for preference

Please attach your Veterans preference documentation inother attachment tab and not inthe Resume/CV field of your application.

Accessibility and Accommodation:If you have a disability or need the application in an alternate format please contact:

Oregon Bureau of Labor and Industries Human Resources
Phone: (503) 4007332 Fax: (503) 4007332
Address: 1800 SW 1st Ave Suite 500 Portland OR 97201

Recruiter:Lisa SantiagoHR Analyst 2(includejob requisition number (REQ#)

Email:

HelpfulLinks:Understanding the State Application ProcessHelp &SupportwebpageLearn more aboutOregon