Manager, Mental Health and Counselling Services

Yonge Street Mission (YSM) is a vibrant non-profit Christian organization leading a collective movement to end chronic poverty in Toronto.

Since 1896 weve worked to transform the lives of people living with poverty going beyond immediate needs by offering wrap-around support via holistic programs and services and a pathway which enables vulnerable youth families in need adults experiencing poverty and vulnerable communities to move from surviving to thriving.

To make this happen we are passionate about investing in the people we work with and look for a diverse range of staff who are key for us to advance our mission: Christians who have a heart for neighbours in need a desire to transform the lives of our community members and who believe in treating everyone with dignity and respect.

If you are inspired by our vision and feel a true call to contribute to YSMs work wed love to hear from you.

What We Offer:

As a staff member at YSM some of the things you can look forward to includea values-based and highly collaborative and engaging work environment with a high value on staffs mental health and well-being; meaningful innovative and impactful work with opportunities to make a difference in the lives of children families and the community as well asflexible hybrid work competitive Total Rewards compensation package also includesGroup RRSP matching annual leave and paid personal days comprehensive health and dental care coverage an Employee and Family Assistance Program that includes counselling services by Christian professionals and numerous other perks.

The Opportunity:

We are seeking a Manager Mental Health & Counselling Services to provide leadership clinical oversight and strategic direction to YSMs mental health programs. This role will oversee program development staff supervision and external partnerships to ensure high-quality accessible and impactful mental health services aligned with YSMs mission and model of care.

YSMs Mental Health & Counselling Services support chronically poor adults families in need and vulnerable youth through low-barrier counselling psychiatry partnerships and community-based mental health programming. Our goal is to address mental health barriers and empower individuals toward stability healing and long-term well-being.

Responsibilities:

• Lead and manage YSMs mental health programs including counselling services psychoeducational groups and low-barrier access points such as walk-in and drop-in clinics.
• Design and implement population-specific mental health strategies that respond to the needs of adults families and youth.
• Provide clinical supervision to staff interns and volunteer clinicians ensuring compliance with professional standards (CRPO OCSWSSW) and best practices.
• Recruit onboard coach and develop a multidisciplinary team fostering a culture of excellence accountability and continuous improvement.
• Oversee program evaluation data tracking and reporting using systems such as Salesforce and TIMESTR to measure outcomes and impact.
• Manage departmental planning budgeting and alignment with organizational priorities and funder requirements.
• Support staff in managing complex and high-risk cases including crisis situations and safety planning.
• Build and strengthen external partnerships within the mental health sector (e.g. hospital partners community networks and collaborative tables).
• Represent YSM in external forums and contribute to broader systems-level collaboration and advocacy.
• Contribute to organizational life through meetings spiritual practices and cross-departmental collaboration.

Qualifications:

• Masters degree in Social Work Counselling or a related field.
• Registration in good standing with one of the following: College of Registered Psychotherapists of Ontario (CRPO) or Ontario College of Social Workers and Social Service Workers (OCSWSSW)
• Minimum 3-5 years of progressive experience including leadership or management of clinical teams.
• Strong clinical supervision experience and knowledge of evidence-based therapeutic practices.
• Experience working with vulnerable populations including individuals experiencing poverty trauma and complex mental health needs.
• Demonstrated ability to lead programs manage staff performance and oversee service delivery.
• Strong organizational problem-solving and decision-making skills in high-pressure environments.
• Experience with program evaluation reporting and data systems (e.g. Salesforce) is an asset.
• Excellent interpersonal and communication skills with the ability to collaborate across teams and sectors.
• Commitment to YSMs mission Christian values and faith-based identity (including signing YSMs Articles of Faith & Doctrine).

Compensation:YSM offers market competitive rates and will pay a starting salary of$85000.00for this role combined with a comprehensive suite of benefits and perks.

Deadline for Application: Until Filled

While we appreciate all responses only candidates under consideration will be contacted.

YSM welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please note that this position is for an existing vacancy and YSM do not use any form of artificial intelligence (AI) at any stage of the recruitment process. These stages include candidate screening and shortlisting assessment and selection.

Learn more about YSM at

Date Posted:May 7 2026

Required Experience:

Manager