Process Excellence Consultant
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
- Drive reporting insights analytics and continuous improvement across multiple clients and locations.
- Own business / operational metrics for operations shop be gatekeeper of metrics.
- Ensure adherence to defined SLAs processes are compliant from risk perspective continuous reduction in errors / customer comebacks drive QDNA metrics Brainwaves Kaizen.
- Drive large Process Transformation initiatives leveraging Six Sigma Lean and vba automation capabilities.
- Drive digital dashboards using tools like PowerBI / Tableau etc. to enhance insights and analytics
- Drive continuous improvement projects to improve process performance and / or generate QNS.
- Facilitate sharing of best practices from within and outside the organization and implement them.
- Driving VOC / CSAT / NPS actionable across the team and maintain/improve the scores.
- Take charge of internal meetings/client meetings/customer reviews/stakeholder meetings.
- Create and manage performance dashboards which depict business and ops metrics clearly.
- Can conceptualize and implement Statistical Process Control (SPC) principles in the process.
- Open to stretch if needed to meet team and organizational goals.
Qualifications :
Graduate Six sigma Black Belt certified
Remote Work :
No
Employment Type :
Full-time
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
