HR Strategy & Excellence Lead (Global IT Services)

The HR Strategy & Excellence Lead will act as a strategic partner to the CHRO Office driving enterprise-wide HR transformation governance and execution excellence.

This role will ensure alignment of HR strategy with business priorities enable data-driven decision-making and deliver high-impact process and capability transformation across the HR function.

Key Responsibilities

1. HR Strategy & Transformation

• Lead and execute large-scale HR transformation programs (workforce strategy talent skills operating model evolution)
• Drive continuous improvement and modernization of HR processes systems and frameworks
• Translate business strategy into actionable HR initiatives and roadmaps

2. CHRO Office Partnership

• Act as an extension of the CHRO office supporting strategic planning and execution of priority initiatives
• Develop leadership-ready insights board decks and executive communication
• Support decision-making through structured problem solving and analytics

3. Process Excellence & Governance

• Establish governance frameworks operating cadences and review mechanisms across HR
• Drive standardization efficiency and scalability across HR processes
• Track key metrics ensure delivery discipline and build accountability mechanisms

4. Stakeholder Management

• Collaborate with HR CoEs HRBPs and business leaders to ensure alignment and execution of HR agenda
• Influence senior stakeholders through strong storytelling insights and data
• Drive cross-functional integration for enterprise initiatives

5. Data & Insights

• Leverage workforce analytics to generate actionable insights and inform decision-making
• Build dashboards metrics and reporting frameworks to monitor HR effectiveness
• Enable predictive and forward-looking workforce planning

6. Internal Communications & Employee Engagement

• Define and drive the HR internal communication strategy.
• Partner with CHRO office and leadership to craft clear consistent and high-impact messaging
• Develop communication frameworks for key HR programs (transformation initiatives change rollouts policy updates)
• Enable executive and manager communication to strengthen employee engagement and alignment
• Drive storytelling to position HR initiatives employer brand and organizational culture effectively
• Establish metrics to assess effectiveness of communication and engagement interventions

Key Qualifications & Experience

• 12 years of experience in HR with significant exposure to HR strategy / transformation roles
• Proven track record of leading large-scale HR process or operating model transformation
• Experience working closely with CXO / CHRO office or in a Chief of Staff / Strategy role
• Strong understanding of HR domains - Talent Workforce Planning Org Design HR Operations

Required Skills:

HR StrategyHR LeadershipStakeholder EngagementStakeholder ManagementTalent ManagementWorkforce ManagementHR COEHR AuditsPeople StrategyOperational Excellence