ServiceNow ITOM Consultant (8+ Years)

Role : ServiceNow ITOM Consultant (8 Years)

Company Name : WillWare Technologies

Work Model : Onsite / Fulltime

Work Location : Bangalore Hyderabad Chennai Noida Pune Gurgaon (PAN India)

Experience : 8 Years

Job Description:

Role Overview

We are looking for an experienced ServiceNow ITOM Consultant who can take ownership of IT Operations Management capabilities and drive end-to-end implementation enhancement and optimization. The ideal candidate should be hands-on comfortable working independently and capable of designing scalable ITOM solutions aligned with business needs.

Key Responsibilities

• Define and implement ITOM policies and standard operating procedures (SOPs) to ensure consistent and efficient operations.

• Design and build integrations to onboard new monitoring tools into ServiceNow Event Management (EM).

• Configure and manage Event Management including event rules alert correlation CI binding and incident routing.

• Work extensively with Flow Designer to automate processes and improve operational efficiency.

• Implement and manage Agent Client Collector (ACC) for data collection and monitoring.

• Leverage Metric Intelligence to enable proactive monitoring and anomaly detection.

• Develop and maintain server-side scripts (Business Rules Script Includes etc.) to support custom requirements.

• Ensure effective use and configuration of ITOM plugins

• Collaborate with cross-functional teams to align ITOM solutions with business and operational goals.

• Troubleshoot and optimize existing implementations for performance and reliability.

Required Skills & Experience

• 8 years of overall IT experience with strong expertise in ServiceNow ITOM.

• Proven experience in Event Management (EM) including event ingestion alert rules and CI binding.

• Hands-on experience in integrating external monitoring tools with ServiceNow.

• Strong knowledge of Flow Designer and workflow automation.

• Experience working with Agent Client Collector (ACC).

• Solid understanding and practical exposure to Metric Intelligence.

• Strong scripting experience (JavaScript) on the ServiceNow platform.

• Good working knowledge of ITOM modules and plugins such as CMDB and Discovery

• Ability to work independently and take ownership of deliverables.

Required Skills:

ServiceNowITOM