House Business Unit Insurance Service Specialist

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profile Job Location:

Louisville, KY - USA

profile Monthly Salary: Not Disclosed
Posted on: 15 hours ago
Vacancies: 1 Vacancy

Job Summary

Benefits:
  • 401(k)
  • 401(k) matching
  • Company parties
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Vision insurance
  • Wellness resources
House Business Unit Insurance Service Specialist
Our firm is rapidly growing and we are seeking a self-motivated person who wants to join a dynamic growing company. We are currently seeking to fulfill a full-time position in Louisville KY. Our House Business Unit (HBU) Insurance Service Specialist will be responsible for work with the HBU team and Team Leader on a variety of business types including but not limited to Retail Construction Technology Non-for-Profits and Real Estate and providing exceptional customer service to our current clients and new prospects when they call in for assistance. Insurance industry or agency experience and knowledge is not required but would be a greater benefit relating to clients in the beginning for this position.

Responsibilities
  • Support HBU Team in the onboarding of new clients by gathering required information assisting with coverage setup and assist in the quoting policy issuance renewal and billing processes by learning and utilizing carrier quoting systems and agency workflows.
  • Process daytoday client service requests including endorsements policy changes certificates of insurance evidence of insurance auto ID cards schedules and renewal updates accurately submitting claims; all in a timely manner.
  • Serve as a point of contact for clients by promptly and professionally responding to phone calls and emails while delivering highquality client service.
  • Maintain accurate organized electronic client files in accordance with agency procedures including documenting all communications policy details and transactions in the agency management system (EPIC).
  • Process incoming mail and emails ensuring all related documents are properly indexed to the correct client account.
  • Learn the quoting systems of the various insurance companies utilized to complete quoting renewal assembly billing etc.
  • Identify opportunities to improve service workflows documentation accuracy and operational efficiency within the team.

Requirements
  • College education or equivalent experience.
  • Ability to multitask and handle heavy workload with minimal supervision; able to self-check for accuracy; and independently research and analyze.
  • Demonstrated experience meeting deadlines and working with shifting priorities.
  • Ability to communicate orally and in writing with others (clients colleagues carrier partners) to explain complex issues interpret complex information and respond appropriately.
  • Working knowledge of Excel to create navigate and manipulate reports Word PowerPoint and Microsoft Email applications.
  • Ability to step beyond the basics of the technologies we use to find better ways to utilize them and train others to learn those practices.
  • An understanding of insurance products and a current license from the State of Kentucky.
Benefits: 401(k) 401(k) match flexible hours health insurance paid time off paid parental leave bonuses paid holidays professional development wellness program company paid life insurance company paid long-term disability insurance paid parental leave employee assistance program
Sterling Thompson Company provides equal employment opportunities (EEO) to all employees and applicants for employment.

Click here to apply via our website.



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This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.


Required Experience:

IC

Benefits:401(k)401(k) matchingCompany partiesFlexible scheduleHealth insuranceOpportunity for advancementPaid time offParental leaveVision insuranceWellness resourcesHouse Business Unit Insurance Service SpecialistOur firm is rapidly growing and we are seeking a self-motivated person who wants to jo...
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Providing tailored insurance solutions for your business, personal, equine, or employee benefits needs since 1937.

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