Contact Center Officer

Why work with Evoenergy:

• Salary starting at $% Loading 16% Superannuation
• Free gym membership onsite physio
• Fixed term Rotating roster 24/7 operational environment

Evoenergy is on the lookout for a passionate customer-driven professional to join our Contact Centre team in this rare and exciting opportunity. This pivotal role plays a key part in supporting the day-to-day operations of Evoenergys Contact Centre and delivering outstanding service to our customers.

As part of this role youll be the trusted first point of contact providing clear accurate and friendly advice across a wide range of enquiriesincluding service connections network standards customer-initiated works service markings new services and general enquiries. Youll work closely with both internal teams and external stakeholders using your strong communication and coordination skills to ensure every request is handled efficiently accurately and in line with operational standards.

If you thrive in a fast-paced customer-focused environment and enjoy making a real difference this role offers a rewarding opportunity to do just that.

Key responsibilities:

• Deliver outstanding customer service by providing accurate friendly advice on service connections network standards new services and general enquiries
• Play a key role in the smooth operation of Evoenergys Contact Centre supporting customers and internal teams
• Manage customer-initiated works and service markings with accuracy efficiency and attention to detail
• Collaborate and communicate effectively with internal and external stakeholders to ensure all requests meet operational standards
• Other duties within the employees skill competence and training.

Please see the attached position descriptions to view the full list of responsibilities for these roles.

Our ideal candidate:

• Demonstrated experience in a customer contact centre or similar environment with a strong background in managing customer interactions across various channels.
• Proven commitment to delivering exceptional customer service with a focus on responsiveness empathy and professionalism.
• Excellent verbal and interpersonal communication skills with the ability to engage confidently and clearly with a diverse range of customers and stakeholders.
• Strong ability to build and maintain effective working relationships with both internal teams and external service providers.
• A foundational understanding of electricity network infrastructure and field operations is desirable though not essential as comprehensive training will be provided.
• You take active steps to ensure the safety of your colleagues and our community championing a safe inclusive and respectful environment.

About Evoenergy

We own maintain and operate the electricity distribution network in the ACT and the gas network in the ACT and parts of NSW. We supply safe reliable and cost-effective electricity to over 200000 residential and business electricity customers and over 140000 gas customers.

At Evoenergy were focused on safety reliability innovation and sustainability. We boast a positive safety culture that encourages and inspires because the work we do matters to thousands of Canberrans.

Were an Equal Opportunity Employer and embrace a diverse inclusive and respective culture where people are empowered to fulfil their potential. We welcome people with diverse skills experiences perspectives and backgrounds and encourage applications regardless of gender age ethnicity sexual orientation disability.

Apply now

Apply through our Recruitment Portal by submitting your resume and a cover letter that clearly outlines the key skills knowledge and experience you can bring to the role. You should also address the Ideal Candidate criteria above.

To learn more about the role or for guidance with the application process contact Lucy Bate at .

Applications close: 20th May 2026

We anticipate a large number of applicants for this role and may close this advertisement earlier than the planned close date