Senior Program Manager, Supply Planning, Amazon Flex

At Amazon we strive to be Earths most customer-centric company where people can come to find and discover anything they might want to buy online. At Amazon Transportation we are building a world-class last mile operation significantly complimented by our brand new service which works directly with independent contractors called delivery partners to make deliveries to our customers. With this new last mile delivery service (Amazon Flex) individuals can now be their own boss delivering Amazon packages. It is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board schedule delivery times guide them through their deliveries with in-app mapping and navigation and more. The approach and technology are nothing short of disruptive and promise to challenge traditional approaches and change the way the industry operates.

We are continuing to build a high paced and lean Japan team to implement and expand our last mile capabilities across key segments of Japan Transportation business. Amazon is now looking to hire an experienced passionate dynamic analytical innovative hands-on and (most importantly) customer-obsessed program manager.

We are seeking a Sr. Program Manager in Japan to help establish Amazon Transportations last mile delivery as the preferred provider in this specific space in order to build our network of Delivery Partners to drive product utilization and service optimization within the Amazon Transportation world. Internally this leader will work directly with functions that cut across the organization including technology transportation operations and customer service to drive a great customer experience for our program. This position will be responsible for volume planning both short-term and long-term for Amazon Flex.

The successful candidate will be self-motivated passionate highly analytical and detail-oriented possess superior interpersonal and communication skills and be comfortable working independently to drive growth and change in a fast-paced environment. An extreme bias for action is an absolute must and candidates must demonstrate a superior track record of delivering results.

More Information
Department: Last Mile(AMZL)
Job:Program / Project Management
Location:Tokyo Office

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation visit LogisticsAMZL部門ではお客様へ商品をお届けするためにデリバリーパートナーと呼ばれる個人事業主の方々と直接契約を結ぶ新しいサービスであるAmazon Flexを活用することで世界規模のラストマイルオペレーションを構築しようとしていますこの新しいラストマイルサービスを用いてAmazonの荷物を配達することで誰もが個人でビジネスを始めることができるようになりますAmazon Flexはプログラムへの登録配達スケジュールの管理地図とナビゲーションによる効率的な配達やその他様々な機能を可能とするスマートフォンアプリによって支えられていますAmazon Flexのテクノロジーは革新に満ち伝統的な手法へ挑戦しラストマイル業界そのものを変化させる可能性を秘めています

私たちはAmazon Flexを日本のAMZL全体へ拡大するためにスピード感のある革新的な組織を日本で構築している最中ですAmazonは経験情熱行動力分析力革新責任感そして何よりも重要な顧客中心の考え方を持ったSr. Program ManagerSr. PMを募集しています

日本におけるPMはAmazon Flexがマーケットのサービスプロバイダーとしての地位を確立するために尽力することを期待されていますそのためにPMはAmazon Flexの採用率向上サービス効率改善のために必要となるデリバリーパートナーのネットワーク構築を行います我々のプログラムに対するより良い顧客体験を実現するためにPMはラストマイルの配達を行うデリバリーステーション及びテクノロジートランスポーテションオペレーションカスタマサービスなどAmazon社内の複数の他部署とともに業務に取り組みますこのポジションは短期および長期でのAmazon Flexの物量計画に責任を持ちます

自立の精神に富みサービスの発展に情熱を発揮し高度な分析力を誇り細部への注意を怠らず優れた対人およびコミュニケーションスキルを持ち自律的に働くことを喜びと感じるような方は素早く変化する環境での成長革新をもたらす必要があるこのポジションへの理想的な応募者といえます優れたBias for Actionはこの職務への必須要素であり応募者は確かなる成果を生み出した実績を持っていなければなりません

Amazon は男女雇用機会均等法を順守しています人種 出身国性別性的指向障がい年齢その他の属性によって差別することなく平等に採用選考の機会を提供しています障がいをお持ちの方は以下をご覧ください
job responsibilities
Make weekly and monthly plan of Amazon Flexs volume based on data from multiple sources in partnership with Marketing and Operations
Ensure a best-in-class customer experience by maximizing and securing Amazon Flexs volume through proper capacity planning
Support a best-in-class delivery partner experience including availability of offers
Analyze key metrics such as capacity planning accuracy and implement initiatives to drive improvements including new technology developments
Optimize and standardize the delivery capacity planning process
Create strategy and take actions to develop the delivery capacity with multiple stakeholders including Product Technology Marketing Shipping & Delivery Services Legal PR and Operations
Lead and coordinate large complicated projects with multiple stakeholders

マーケティングやオペレーションと協業しデータに基づき週次および月次のAmazon Flexの配達物量のプランを策定します
適切な配送キャパシティ計画を通じより多くの安定的な物量を担保することでAmazonのカスタマー満足度を向上させます
デリバリーパートナーのオファー数を担保しデリバリーパートナーの満足度を向上させます
物量計画の精度等の主要な指標を分析し新規テクノロジーの導入などを通じて改善を実施します
物量計画のプロセス最適化および標準化を実施します
プロダクトテクノロジーマーケティング配送法務PR及びオペレーションなど複数部署と協業し配送キャパシティ拡大の戦略立案および改善を主導します
複数部署が関わる大規模かつ複雑なプログラムを主導します

- 5 years of program or project management experience or a PMP and 5 years of supply chain experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy managing end-to-end delivery and communicating results to senior leadership
- Experience in Business English skills both verbal and written

- Experience leveraging technology to drive process improvements
- Masters degree or above in a related field
- Knowledge of SQL and Excel at a moderate or advanced level
- Experience hiring and developing highly effective and diverse teams.

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