Asst Mgr, Variable Comp

About this role:

The Variable Compensation Care Team Assistant Manager will work as a player/coach leading a team of Specialists as well as owning their own individual workload. This role is responsible for coaching and mentoring the team focused on the administration of worldwide Sales Consulting Conferences and Specialist Compensation Plans as well as overseeing a remote multi-channel support center that handles employee inquiries concerning compensation. The Assistant Manager will act as a subject matter expert (SME) within the end-to-end compensation process maintain the highest standards and procedures and drive continuous improvement in people process and technology.

What you will do:

• Lead mentor and coach a team of Specialists supporting their individual workloads and professional growth

• Monitor and oversee the day-to-day activities of a remote multi-channel (ticket email chat phone) support center handling compensation inquiries

• Provide individualized coaching related to team members workloads including Variable Compensation policies processes and technology

• Collaborate with key stakeholders such as Territory Management Territory Planning & Analysis Sales Leadership Sales Finance Payroll Accounting and Audit

• Act as the SME for assigned work streams and projects interpreting compensation plans and rules for complex or conflicting situations

• Guarantee the accuracy of all agreed quota assignments system uploads earnings calculations and awards attainment

• Manage ongoing tasks such as earnings calculations payment reviews validations and reconciliations

• Collect and analyze support center statistics (Daily/Weekly/Monthly/Annual) to assist management in setting performance standards (quality volume customer satisfaction root cause analysis)

• Ensure team is trained and current on all processes compensation plans quota rules territory rules and tools; confirm documentation is updated and accurate

• Assist in training and onboarding initiatives; observe and support staff to ensure a thorough understanding of processes

• Prepare ad-hoc analysis and reporting as needed

• Analyze and communicate complex sales data including both quota and performance to various internal clients

• Advocate open communication and share ideas for enhancements and improvements

What you will need:

• 3 years in Specialist/Analyst role or relevant role with demonstrated leadership skills

• 2 years of experience with Microsoft Office Suite (Excel PowerBI PowerPoint Access); SQL is a plus

• Proven track record of driving changes in the areas of people process and technology

• Ability to efficiently gather data perform quantitative and qualitative data analysis and succinctly communicate analyses in a language understood by business leaders across multiple disciplines within an organization

• Excellent problem solving and project management skills

• Ability to adapt to a constantly changing environment

• Experience documenting and improving business processes

• Prior experience in utilizing CRM systems and metrics in a supervisory capacity is preferred

• Strong communicator with excellent interpersonal skills

• Exceptional customer service skills

• Motivated high-potential performer with demonstrated ability to influence and lead

• Consistently high achiever marked by perseverance humility and a positive outlook in the face of challenges

• Strong communicator with excellent interpersonal skills

• Able to solve complex problems and successfully manage ambiguity and unexpected change

• Teachable and embracing of best practices and feedback as a means of continuous improvement

What you will get:

In addition to an outstanding work environment with rapid advancement potential Gartner associates enjoy exceptional compensation and benefits including:

• An upbeat positive culture. Integrity objectivity collaboration results and a no-limits mindset are central to our values

• Limitless growth. We work with you to help you meet your goals and advance within the company

• Encouragement to be innovative and challenge status quo

• Exposure to industry leading training and development

• Performance based recognition and rewards

Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 20000 associates globally who support over 13000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner youll join a company at the very center of the AI revolution. Gartner has proactive objective guidance throughout clients AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. Youll have access to unmatched resources expertise and technology and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

Its an exciting time to be at Gartner with limitless opportunities to make a real impact grow your skills and build a lasting meaningful career in a field thats reshaping the way we operate. If youre passionate about AI and want to be part of a team thats guiding the leaders who shape the world Gartner is the place for you.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 1 or by sending an email to.

By submitting your information and application you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: efficient navigation through the application please only use the back button within the application not the back arrow within your browser.