Program Manager, Business Practices Deal Strategy

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the worlds largest enterprises to the most ambitious startups - use Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.

About the team

Global Business Services (GBS) Business Practices team establishes and manages policies and processes for the GTM motion including deal policy approval and revenue contracting processes and other deal related operations (e.g. misbilling deal support models etc). The teams reach is widespread across Stripe not exclusive to one sales segment or geographical region; GBS drives change across go-to-market positively impacting Stripe users and cross-functional teams. GBSs priorities are set through the direction of Stripe leadership and executive vision partnership with sales and cross-functional organizations. This role sits within Global Business Practices Business Practices team responsible for establishing managing and improving policies and processes to improve deal quality and velocity for Stripe.

What youll do

Our Business Practices Program Managers are focused on solving GTMs deal lifecycle challenges to create scalable and efficient deal policies and processes in support of commercial activities. We are looking for a self-starter who has demonstrated success dealing with ambiguous global-scale programs with multi-layered stakeholder management and significant cross-functional team engagement. The ideal candidate will: (1) have deal policy and process background working at a hypergrowth technology/GTM org (2) have superior communication skills to work across senior stakeholders across different functions and (3) thrive when solving complex problems with limited oversight & incomplete data.

Responsibilities

• Be accountable for building and driving large-scale deal lifecycle transformation program changes end-to-end and be directly responsible for marshaling the cross-functional support and resources needed to accomplish your goals
• Design and scale a global delivery model by effectively managing and integrating offshore teams; ensure seamless operational continuity through rigorous performance standards cultural alignment and optimized hand-off protocols.
• Establish and maintain a gold-standard documentation ecosystem ensuring all program methodologies process maps and strategic playbooks are accurate accessible and continuously updated to support organizational knowledge and scalability.
• Manage directly (or coordinate) the full-stack of change management activities across stakeholder engagement and creating champions messaging/communication planning support and enablement
• Develop strong collaborative relationships with key stakeholders across Stripe across levels and functions
• Work cross-functionally to proactively identify deal lifecycle improvement opportunities for the GTM teams spanning strategy people policy process and/or technology
• Seamlessly prioritize among various projects and synthesize data to guide/support strategy and decision
• Make exec level recommendations and drive decisions where necessary

Who you are

Were looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements you are encouraged to apply. The preferred qualifications are a bonus not a requirement.

Minimum requirements

• A strong track record of delivering global complex enterprise deal lifecycle/commercial transformation programs with multiple constituents in a changing ambiguous environment end-to-end
• Experience with deal management processes deal process related root cause analysis and commercial agreements
• 7 years of experience in program management business operations management consulting or a related discipline
• Works well under pressure with a high degree of adaptability and flexibility in a fast paced rapidly changing environment
• The ability to diagnose simplify and structure problems and solutions while having command of the details
• Enthusiastic roll up your sleeves mentality
• Excellent analytical presentation and communication experience influencing across all levels from front lines to executive stakeholders. You set a high-bar in terms of communication effectiveness.
• Comfort with Excel and/or Google Sheet for analyzing large datasets
• Prior experience with Salesforce CPQ Deal Approval Contract Lifecycle Management tools

Preferred qualifications

• Comfort operating with incomplete data and adapting / re-prioritizing activities as business needs change
• Deep problem solving and analysis experience (solving business problems - commercial operational financial) in a sales-oriented environment
• A growth mindset and innate curiosity where every interaction is an opportunity to learn and improve (yourself and those around you)
• You demonstrate leadership qualities throughout your work taking ownership of challenges selflessly supporting your colleagues and setting the standard for quality in your deliverables
• Prior experience with payments and/or SaaS