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Customer Service Manager
Job Location:
Salary:
Experience Required:
Posted:
21 June 2026 (30+ days ago)
Posted:
Application Deadline:
18 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Customer Service Manager
Location: South Dublin
Teamworx are delighted to recruit a dedicated and experienced Customer Service Manager to join this Retail team in Dublin Ireland. The Customer Service Manager will play a crucial role in ensuring the highest level of customer satisfaction by leading and managing our customer service department. If you are a dynamic leader with a passion for customer service we want to hear from you.
Competitive salary and bonus package on offer.
Key Responsibilities:
1. Team Leadership:
- Lead motivate and manage a team of customer service representatives.
- Provide guidance coaching and support to team members to ensure excellent customer service delivery.
- Set performance goals and conduct regular performance evaluations.
2. Customer Service Strategy:
- Develop and implement customer service strategies and policies to enhance the customer experience.
- Identify and implement process improvements to streamline customer service operations.
- Stay up-to-date with industry trends and best practices in customer service.
3. Customer Issue Resolution:
- Handle escalated customer inquiries and complaints ensuring prompt and effective resolution.
- Collaborate with other departments to resolve complex customer issues.
- Monitor customer service metrics and KPIs to ensure targets are met.
4. Training and Development:
- Provide training and ongoing development opportunities for the customer service team.
- Foster a culture of continuous improvement and excellence in customer service.
5. Reporting and Analysis:
- Generate reports and analyze customer service data to identify trends and areas for improvement.
- Use data-driven insights to make informed decisions and recommendations.
6. Vendor and Resource Management:
- Manage relationships with third-party service providers or vendors that support the customer service department.
- Allocate resources effectively to meet customer service objectives.
7. Compliance and Quality Assurance:
- Ensure compliance with relevant regulations and standards.
- Implement quality assurance measures to maintain high service standards.
Qualifications:
- Bachelors degree in business or a related field (or equivalent work experience).
- Proven experience in a customer service management role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to use data to drive decisions.
- Problem-solving and conflict resolution skills.
- Knowledge of customer service software and tools.
- Familiarity with relevant regulations and compliance requirements.
- Strong organizational and time management abilities.
- Ability to work effectively in a fast-paced dynamic environment.
Apply today or for further information please contact Elaine on /
TEAMWORX specialise in all areas of Retail and Hospitality from store management to Area and Head Office Roles. Teamworx is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #retailcareer
Required Skills:
Results Driven Team Manager Positive attitude analytical skills Proactive Organisation Planning reporting
Required Education:
3 years
