Business Services Transformation Lead

Business Services Transformation & Travel Lead

Location: Brisbane

About the role

Are you a strategic leader with a passion for transformation governance and service excellence

Do you thrive at the intersection of complex outsourcing models stakeholder management and enterprise-wide programs

Aurizon is seeking a Business Services Transformation & Travel Lead to join our Procurement division. This role is accountable for optimising governing and evolving Aurizons outsourced business services portfolio while also owning the enterprise travel program endtoend.

You will operate as a strategic partner to the business driving performance ensuring robust governance delivering measurable outcomes and continuously improving service delivery in line with Aurizons broader transformation objectives.

Key Responsibilities

• Lead the strategic optimisation and governance of Aurizons outsourced business services operating model ensuring alignment to organisational objectives and service standards.
• Own and manage Aurizons enterprise travel program including Travel Management Company oversight traveller experience policy compliance and cost optimisation.
• Build and maintain strong strategic supplier relationships driving performance value innovation and risk management across outsourced services.
• Establish and oversee robust governance frameworks including SLAs KPIs reporting and escalation pathways for business services and travel.
• Partner with internal stakeholders to understand business needs improve endtoend processes and embed scalable sustainable service delivery models.
• Lead complex transformation improvement and change initiatives managing scope timelines risks and stakeholder engagement.
• Monitor and analyse performance against agreed targets using data and insights to drive measurable improvements in cost quality service and customer experience.
• Provide clear timely reporting and recommendations to senior leaders on service performance risks and opportunities.
• Ensure all services operate in line with contractual obligations legislation and Aurizon policies.

About you

To succeed in this role you will bring a combination of strategic thinking commercial acumen and handson leadership:

• Bachelor of Hospitality Business or a related field (preferred).
• Proven experience leading business services transformation outsourcing or Global Business Services (GBS) environments.
• Demonstrated experience managing strategic supplier relationships and governance frameworks.
• Experience owning or leading an enterprise travel program and/or working within travel hospitality or related service environments.
• Strong project and change management capability with experience delivering complex initiatives.
• Highly analytical with a strong focus on performance data and continuous improvement.
• Ability to influence and lead across senior stakeholders and crossfunctional teams.
• Proficiency in Microsoft Excel Word Visio Project and PowerPoint.
• Familiarity with technologies and tools supporting outsourced services and business operations.

What we offer you

At Aurizon we support the development and growth of our people. With a national footprint and a critical role in Australias economy we offer longterm and meaningful career opportunities.

Some of our benefits include:

• Development and growth opportunities
• Access to mentoring and leadership programs
• Discounts on selected health insurance funds personal travel gyms vehicles and retail brands
• Parental leave program and super booster

About Aurizon

Aurizon is Australias largest rail freight operator and a top 100 ASXlisted company. Each year we move more than 250 million tonnes of commodities across the country connecting producers and industry to domestic and international markets.

We are proud of our diverse collaborative and highperformance culture. At Aurizon every contribution matters and we value innovation inclusion and continuous improvement.

To learn more about us and our values visit