Senior Business Analyst

The Senior Business Analyst will contribute to delivering mission-critical digital products within DAFFs Digital Business Division. The role focuses on supporting large-scale digital transformation through user-centred design business analysis and agile delivery practices.

You will work across discovery design and delivery phases translating business needs into technical solutions while configuring SaaS platforms and ensuring high-quality accessible digital outcomes.

• Conduct requirements gathering business gap analysis and define As-Is / To-Be states
  
• Develop business process maps workflows and data flow diagrams
  
• Translate business needs into user stories / product backlog items (PBIs)
  
• Perform acceptance testing and ensure alignment with product features and dependencies
  

• Engage with internal/external stakeholders to understand user needs
  
• Collaborate with solution architects and developers on system design
  
• Communicate complex technical solutions in simple business-friendly language
  

• Support delivery through Discovery Alpha Beta and Live phases
  
• Guide development sequencing and contribute to agile ceremonies
  
• Work in multi-disciplinary teams using agile / SAFe frameworks
  

• Apply Human-Centred Design (HCD) principles
  
• Ensure WCAG 2.1 AA accessibility compliance
  
• Develop wireframes concepts and design specifications
  
• Support and promote a design system across digital products
  

• Configure SaaS platforms to deliver product features
  
• Work with Azure DevOps tools for delivery tracking and CI/CD alignment
  

• Mentor junior team members
  
• Facilitate workshops reviews and stakeholder sessions
  
• Promote continuous improvement and best practices
  

• Extensive experience in large-scale digital transformation projects
  
• Strong capability in:
  
  • Requirements elicitation
    
  • Business gap analysis
    
  • Process modelling (workflow data flow)
    
  • Wireframing and documentation
    

• Proven ability to build strong relationships with business and technical stakeholders
  
• Experience working in collaborative inclusive environments
  
• Ability to influence senior decision-makers
  

• Experience working in:
  
  • Scaled Agile Framework (SAFe)
    
  • Multi-disciplinary agile teams
    
• Familiarity with:
  
  • Azure DevOps
    
  • CI/CD practices
    

• Excellent written verbal and visual communication skills
  
• Ability to translate technical concepts into business-friendly language
  
• Strong:
  
  • Time management
    
  • Prioritisation
    
  • Organisational skills
    
• High level of drive accountability and quality focus
  

• Experience applying Human-Centred Design
  
• Understanding of accessibility standards (WCAG 2.1 AA)
  
• Ability to produce visual design artefacts and concepts
  

• Ability to obtain Baseline Security Clearance
  
• Willingness to work in a hybrid environment
  
  • Minimum 2 days per month onsite (may increase)