Qantas Business Rewards Customer Engagement Consultant

• Join a high-performing sales team focused on driving growth for Qantas Business Rewards
• Deliver phone-based sales and best-in-class customer engagement through meaningful data-led conversations
• Fixed-term 6-month full-time opportunity based at Qantas HQ in Mascot with a minimum of 3 days onsite

Qantas Business Rewards (QBR) helps Australian businesses turn travel and everyday spend into meaningful value. Members earn Qantas Points on eligible flights and with a wide network of partners enjoy savings on travel and lounge access and access exclusive offers. Points can be redeemed for flights upgrades and more benefiting both the business and its people. Backed by a team focused on datadriven engagement and insight QBR makes business travel smarter and more rewarding.

As a Qantas Business Rewards Customer Engagement Consultant youll be conducting outbound phone calls to Qantas Business Rewards customers to drive revenue product education and engagement using data to uncover opportunities. Youll champion the programs value the strength of Qantas flying proposition and connect customers with tailored offers and products and monitor results to deliver stronger engagement.

Your responsibilities:

• Conduct outbound sales calls with business owners and travel arrangers building trust rapport and lasting relationships.
• Achieve KPIs across sales engagement program usage call quality and customer satisfaction.
• Communicate the value of Qantas Business Rewards and use product knowledge to educate customers and drive engagement.
• Use open questioning to understand customer needs identify opportunities and recommend relevant products and services.
• Maintain accurate CRM records and follow established processes.
• Stay adaptable in a fast-paced target-driven environment while contributing to a positive team culture.
• Participate in product training sales coaching and team performance initiatives.

Youll have:

• 35 years experience in outbound telephone sales or account management.
• Engaging phone manner with the ability to generate interest build rapport and reduce churn.
• Resilience energy and a positive mindset in a high-performance customer-first team.
• Proven ability to achieve sales and customer satisfaction targets.
• Strong communication discovery and relationship-building skills.
• Commercial acumen with the ability to interpret and act on data insights.
• Strong attention to detail organisational skills and ability to manage multiple priorities.
• Proficiency in Microsoft Office; CRM reporting or Salesforce experience desirable.

Why Qantas  

Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships. 
• Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.  

Applications close: Tuesday 23rd June 2026

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us youll be part of an organisation that encourages diversity supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Remote Work :

No

Employment Type :

Full-time