Volunteer Services, Manager

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorshipand leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship development and leadership programs
• And more

Work Location: Atlanta GA

OVERVIEW:

• Plan directs manages coordinates monitors implements and directs policies procedures and activities related to Volunteer Services in accordance with established strategy policies and objectives for Emory Healthcare.
• Plans and administers budget supervises volunteer workforce and resolves volunteer issues affecting daily operations.
• Develops volunteer goals and administers departmental policies procedures and related forms in accordance with regulatory guidelines.
• Collaborates with leaders to identify volunteer opportunities to ensure staffing needs are met.
• Establishes reviews and updates job descriptions for volunteer workforce team. Develops volunteer opportunities that support and enhance the organizations mission. Develops and implements activities to recruit new volunteers.
• Coordinates and conducts orientation and in-service programs for volunteers.
• Resolves volunteer resource related issues and is accountable for duty descriptions training disciplinary termination and placement decisions for volunteers and students. Monitors and directs volunteer workflow by observing and reviewing work flow to maintain efficient and timely services and a high level of customer service.
• Provides opportunities for the professional development of volunteers and work study students coordinates appropriate in-services orientation and on-going training programs to promote best practices.
• Volunteer Program Strategy & Leadership:
  • • 1. Design implement and evaluate a comprehensive volunteer workforce strategy aligned with EHCs mission values and goals
    • 2. Lead short- and long-range planning for Volunteer Services
    • 3. Consult with organizational leadership to integrate volunteers and students into overall system strategy
    • 4. Develop programs for students to inspire the next generation of caregivers
    • 5. Assist with budget preparation and monitor program expenses
• Workforce Integration Training & Quality:
  • • 1. Partner with EHC teams to integrate volunteers and work-study students into workflows
    • 2. Develop and deliver onboarding training annual in-services and education programs
    • 3. Ensure compliance with Joint Commission and other regulatory requirements
    • 4. Support volunteers in delivering safe high-quality patient-centered care
    • 5. Address volunteer performance concerns and complaints
• Culture Engagement & Patient Experience
  • • 1. Foster a culture of empathy compassion and responsiveness across all volunteer roles
    • 2. Collaborate with Spiritual Health and DEI teams to support patients and care partners
    • 3. Support patient and family advisor programs to capture community insight
    • 4. Establish communication channels for volunteer feedback and concerns
    • 5. Lead recognition initiatives and special events celebrating volunteer achievements
• Recruitment Partnerships & Community Engagement
  • • 1. Recruit volunteers and match skills with department needs
    • 2. Partner with system resources to identify meaningful volunteer roles
    • 3. Build strong relationships with volunteers leaders and community partners
    • 4. Manage student and volunteer pipelines to support workforce sustainability
• Operations Data & Systems Management
  • • 1. Maintain volunteer records databases and reporting systems
    • 2. Oversee volunteer scheduling hours tracking and daily operations
    • 3. Manage volunteer software email distributions and regulatory reporting
    • 4. Maintain volunteer web pages and respond to online inquiries and applications
    • 5. Implement surveys and feedback tools to monitor engagement and service quality
• Additional Duties As Assigned.
• Travel: Less than 10% Work Type: On-Site

MINIMUM REQUIRED QUALIFICATIONS:

• Education: Associates Degree or experience in lieu of degree Experience:
• Five years of related volunteer and/or customer service experience.
• Demonstrated experience in staff professional development as well as curriculum design and implementation required.
• Extensive experience in healthcare roles with demonstrated focus on developing job descriptions and performance initiatives to improve patient experience.

Knowledge Skills & Abilities:

• Excellent communication and interpersonal skills with the ability to engage and collaborate across teams and volunteers from diverse communities.
• Service-oriented leadership style with the ability to inspire and influence change throughout the organization.
• Fosters teamwork and the volunteers professional development to promote engagement and retention.
• Strong understanding of industry best practices for patient experience.
• Proficiency in database management software.
• Stays abreast of best practices emerging evidence and advancements within the field to provide expertise in patient experience and service performance strategies to achieve goals.
• Expert knowledge of healthcare regulations and policies related to volunteer programs.
• Effective decision-making and problem-solving skills.
• Commitment to contributing to a culture of diversity inclusion and equity within Emory Healthcare.
• Collaborative mindset to work with other departments and stakeholders to achieve EHCs strategic priorities.
• Works with hospital leaders to fill short term needs one time projects and special request for volunteer support.
• Understands needs of multigenerational workforce

Preferred Qualifications: Education:

• Bachelors degree in public relations hotel/hospitality management or related field preferred
  
  PHYSICAL REQUIREMENTS (Medium Max 25lbs): up to 25 lbs. 0-33% of the work day (occasionally) Lifting 25 lbs. max; Carrying of objects up to 25 lbs.; Occasional to frequent standing & walking Occasional sitting Close eye work (computers typing reading writing) Physical demands may vary depending on assigned work area and work tasks.
  
  ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.