Director of Experience & Concierge Services

Position Title: Director of Experience & Concierge Services (Confidential Client)
Location: Beverly Hills CA
Employment Type: Full-Time In-Person

• Salary Range: $80000$150000 annually based on experience plus performance-based bonus potential

A highly esteemed luxury plastic surgery practice in Beverly Hills is seeking a Director of Experience & Concierge Services to lead and elevate the patient experience. This role is ideal for someone with a strong background in luxury hospitality private client services executive support luxury retail leadership private aviation high-end healthcare concierge medicine or another high-touch service environment. The successful candidate will create a seamless personal and exceptionally well-executed patient experience with a strong focus on professionalism warmth discretion and attention to detail. This is not a traditional medical front office rolethe practice is looking for someone who understands luxury service thoughtful communication and the importance of creating trust from the first interaction.

• Lead and elevate the patient experience from initial inquiry through consultation scheduling procedure coordination recovery and follow-up
• Oversee high-touch concierge services including scheduling logistics travel coordination accommodations personalized patient requests and other patient needs
• Serve as a trusted resource for patients ensuring every interaction reflects professionalism warmth responsiveness and discretion
• Create a calm polished and highly organized experience for prospective and existing patients
• Anticipate needs and proactively resolve issues before they impact patients team members or leadership
• Communicate the value of a premium surgical experience with confidence care and professionalism
• Support high-value patient conversations in a thoughtful and service-driven manner
• Partner closely with leadership to identify opportunities for operational improvement stronger workflows and a more seamless patient journey
• Maintain service standards that reflect the reputation and values of a luxury plastic surgery practice
• Support hiring onboarding training and team development initiatives as needed
• Help protect leadership focus by managing high-priority patient experience and operational matters with sound judgment and discretion
• Maintain accurate communication notes patient details and follow-up activity using CRM or internal systems

• Minimum of 35 years of experience in luxury hospitality concierge services private client services executive support luxury retail leadership private aviation high-end healthcare or a related high-touch service environment
• Experience supporting VIP guests private clients senior executives founders physicians high-profile clientele or high-net-worth individuals strongly preferred
• Strong organizational communication and interpersonal skills
• Demonstrated ability to manage complex logistics with precision and attention to detail
• Polished professional presence with a warm and service-focused approach
• Strong judgment discretion and professionalism when handling confidential or sensitive information
• Comfortable working in a fast-paced high-standard environment
• Ability to take ownership solve problems and create structure

• Experience with CRM scheduling client management or patient tracking systems
• Prior experience in plastic surgery aesthetics concierge medicine or boutique healthcare