Front Office Team Member

First impressions are everything! As a Front Office Team Member you will take care of guests from the moment they arrive through to their departure ensuring they have a memorable experience with us. You will greet guests warmly complete check-ins and check-outs respond to requests and settle accounts while providing exceptional customer service. You will also take initiative to create personalized guest experiences and proudly promote hotel facilities and services identifying opportunities to enhance each guests stay through up-selling. This role offers a competitive salary of 14.80 per hour.

Qualifications :

Service-focused personality is essential with a positive attitude and passion for delivering excellent guest experiences. Strong communication skills in English are required along with the ability to work effectively as part of a team in a busy and multicultural environment. Candidates should be confident multitaskers able to stay organized under pressure use initiative and maintain attention to detail while ensuring tasks are completed efficiently and professionally. Previous hospitality or customer service experience is an asset and prior experience working with Opera Cloud or a related hotel management system is highly desirable. Fluency in English is required and additional languages are a plus.

Additional Information :

Your team and working environment:
Join our team at ibis Styles where no two days are the same. Youll work in a busy exciting and multicultural environment with supportive colleagues opportunities to learn and grow and a culture that values teamwork passion and excellent guest service. Candidates must have the legal right and minimum requirements to work in the UK.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Contract