CSR I

MW Components

Job Location:

Fenton, MI - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

ESSENTIAL JOB FUNCTIONS

Promptly respond to customer quote requests with accurate quotations noting any applicable exceptions.
Enter and maintain customer purchase orders and releases accurately.
Ensure the proper part number revision on the customer order matches the system.
Keep track of open order reports and check with production and purchasing on status of open orders.
Professionally answer incoming calls.
Be a liaison between production and customer service.
Any other duties needed to help drive our vision and abide by our organizations values.

SKILLS and ABILITIES

Excellent written and verbal Communication skills
Knowledge of Microsoft Office and strong computer skills.
Ability to operate all customer service-related systems and software programs effectively.
Must be an analytical thinker with problem solving skills
Highly organized and detail oriented
Able to effectively facilitate meetings and provide procedural training
Have good temperament to handle both customer / internal issues disputes and emergencies
Fluent typist

ESSENTIAL JOB FUNCTIONSPromptly respond to customer quote requests with accurate quotations noting any applicable exceptions.Enter and maintain customer purchase orders and releases accurately.Ensure the proper part number revision on the customer order matches the system.Keep track of open order re...