System Administrator I

Working Model: Fully on-site at Horn Lake MS 38637

Working Hours: 8am - 4:40pm Monday - Friday; Possibility of Saturday work

Interview Process: In person Multiple rounds

Scope -

This role is designed to interact with but replace most of time spent by four superusers who are not in technology roles do not have special skills or certifications in technology and do not have time to keep up with the technology in use at the site. The four superusers are handling some issues themselves but are often the on-site connection between the operators and remote subject matter experts for troubleshooting and trouble ticket management.

Tasks

On site contact for comprehensive digital systems support

Interact with end users to diagnose and resolve technical issues

Interact with remote tech support subject matter experts submit and manage trouble tickets

Initiate remote troubleshooting sessions including capturing and sharing photos/screenshots for analysis

Assist with ordering physical handling placement set-up and physical inventory of IT equipment computers printers server room and network infrastructure

Suggest and participate in technology focused enhancements to improve site Safety Quality Delivery Cost

Work in warehouse environment with PPE

Operate a scissor lift if necessary to provide photo and video of network node vabinets to remote network equipment support

Systems supported

WIFI and fiber network troubleshooting and ticket management

PC and peripheral device setup configuration and deployment

Connect with remote SME for handheld barcode scanner troubleshooting and programming

Connect with remote SME for Zebra printers troubleshooting and programming

Contact for HP printer fleet and connection with HP helpdesk

Setup FEDEX ship manager software and connection with FEDEX tech support

Oracle RACES ticket management for site shared account issues

Maximo ticket management for site shared account issues

Program badges and badging system and manage SSO list

Site security system configuration changes including basic programming and updates

Conference room technology programming and troubleshooting

Education Requirements: High School / GED