Summary

Job Description

Legal Case Administration Team Leader

Location: Thorpe Park Leeds Hybrid working (1 office day per week). Part time 22.5 hours per week. Flexible options available.

As a Legal Case Administration Team Leader youll play a key role in leading our team daytodaysupporting their wellbeing managing performance and handling any ER matters with this role youll keep a close eye on the litigation process understanding the risks of missed deadlines while managing correspondence and workstreams across our MI suites. Youll make sure work is allocated effectively with the right staffing and resources in place to meet our KPIs and service levels.

As a peoplefocused leader youll coach develop and crossskill the team through regular onetoones feedback performance reviews and ongoing training always driving quality behaviours and putting improvement plans in place where needed. Youll work closely with the wider business to respond to queries professionally and maintain clear accurate process documentation. Alongside the Legal Operations Managers youll help shape and embed process controls and improvements ensuring quality output through checks audits and strong performance and monitoring frameworks. Above all youll champion compliance with regulatory requirements and support the team through changewhile being ready to take on any other duties needed to help us deliver exceptional results.

What we are looking for:

• Experience Leading HighPerforming Teams
  Demonstrable background in managing highperforming teams within an administrative function.

• Strong Workflow & SLA Management
  Solid understanding of workflow management including experience allocating work and overseeing SLAs.

• Knowledge of Debt Litigation (Desirable)
  Exposure to or understanding of debt litigation processes.

• Regulated Environment Experience (Desirable)
  Experience working within SRA and/or FCAregulated environments.

• PeopleCentred Leadership Skills
  Strong communication active listening empathy and emotional intelligence to build trust rapport and a positive team environment.

• ProblemSolving & DecisionMaking Ability
  Confident in navigating challenges making sound decisions and adapting to change in a fastevolving organisation.

If youre excited about this role and dont meet every requirement dont worry. Wed still love to hear from you because your unique perspective could be just what were looking for.

What youll get:

• A discretionary annual bonus to reward your impact

• 3% flexible benefits that you can tailor to suit your lifestyle whether thats extra cash more holiday or added health cover.

• Hybrid workingfor the best of both worldscollaboration and focus.

• Free onsite parking saving you time and money.

• Recharge and refreshopportunities with 28 days of holiday plus public holidays and the option to buy up to five moregiving you more time for what matters most.

• Peace of mindwith life assurance that supports your loved ones no matter what.

• A culture that celebrates you and supports your wellbeing with recognition awards access to on-site gym facilities and a variety of wellbeing initiatives offered throughout the year to help you stay balanced resilient and feeling your best.

• Encouragement to be your authentic self at workby joining one of our vibrant employee networkslike Rise (Gender) Proud (LGBTQIA) Culture or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.

So who are we

Were Overdales Legal. Regulated by the SRA were one of the largest providers of specialist debt Litigation services in the UK. Were a proud member of Lowell Group.

Were on a mission to make credit work better for all.

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Times were one of the best places to work in the UK (were proud to be on their Best Places to Work list for the second year running). Why Because of the people who work here. Warm welcoming and super-talented. Its our people that make us great.

We celebrate and share success learn from failure embrace change and savour challenge.

Join us and from day one youll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell youll be making a difference to the lives of millions of people going through tough times.

Ready to join us

At Lowell were committed to helping you growboth personally and professionally. We provide the tools support and opportunities you need to shape your career and thrive.

We welcome people from all backgrounds and experiences. Whatever your identity - culture gender sexual orientation religion ethnicity age neurodiversity or disability - if youre passionate about making credit work better for everyone wed love to hear from you. Our strength lies in our people and were proud to build inclusive teams supported by benefits that help everyone succeed.

Apply today and bring your talents to a team that values you for who you are.

If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process please contact a member of the Lowell Talent Team wholl be more than happy to support you.

#HYBRID #FLEXIBLEWORKING