Assistant Director, OCL Program

USC AND THE ROSSIER SCHOOL OF EDUCATION

The University of Southern California (USC) founded in 1880 is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC you will be a part of a world-class research university and join the Trojan Family which is comprised of distinguished faculty staff students and alumni locally nationally and globally.

POSITION SUMMARY

The Organizational Change and Leadership Program Office requires an Assistant Director (Student Services Advisor II) with student advisement experience and strong communication skills to report to the Director. The applicant should be dependable empathic and detail-oriented.

The summary of the position is provided below:

• Advise online doctoral and masters students on the requirements of their degree evaluate unusual student circumstances gather relevant information and propose solutions.

• Provide leadership and training to student service team members including supervision of graduate student worker(s).

• Create and maintain student records in databases. Monitor and track student progress and records analyze student data design reports and propose and execute strategic plans to manage student populations.

• Participate in budget analysis and tuition projections as they relate to student management.

• Compose communications to individual students groups and strategic partners using email social media messages reports guides recorded advising modules newsletters and live online sessions.

• Collaborate with other university offices to resolve issues of petitions financial aid grades fees etc.

• Collaborate with faculty regarding student progress grades texts and assignments course scheduling and teaching resources.

• Design and execute student events and student success programming including mentorship program orientation immersions receptions conferences and commencement both in person and online with some evening and weekend requirements.

• Seek training in university software processes and policies maintain currency of training and serve as a source of expertise for the program team.

This is an hourly non-exempt position. This position is mostly remote with some on-campus requirements including some evenings and weekends.

ROLE & RESPONSIBILITIES

• Provide academic counseling for online doctoral and masters students. Advise on matters of curriculum course and degree requirements and monitor student progress in the program. Address any/all program advisement-related issues.

• Maintain all data related to the academic record of students through various program systems and databases. Coordinates registration activities grading degree progress enrollment degree verification and transcripts.

• Analyze student data identify challenges and propose and execute strategic plans to manage student populations and/or issues. Produce reports based on student record data as needed such as for program accreditation or program development purposes.

• Evaluate student problems academic administrative or personal and refer student to the appropriate student services office for additional support. Guide students through petition and other record-related processes and policies. Liaison with other offices on behalf of students to facilitate problem resolution.

• Provide leadership and guidance to our advising team and student worker who perform similar work set priorities and timelines for the teams work and monitor and evaluate our delivery of student services.

• Collaborate with faculty and administrators regarding student progress grades assignments course scheduling policies and student support services or resources.

• Maintain a network of Rossier and University contacts with pertinent offices to collaborate with and that serve our programs and students including but not limited to Admissions Credentialing Accreditation Registrar Degree Progress Fieldwork Graduate School etc.

• Design and execute student events and student success programming including mentorship program newsletters campus immersions orientation trainings webinars receptions conferences and commencement both in person and online with some evening and weekend requirements.

• Maintain currency on university policies procedures and regulations pertaining to registration course and degree requirements graduation requirements petitions and other student services.

• Participate in budget analysis and tuition projections as they relate to student advisement.

• Ensure students are associated with the correct courses in the online learning system and are connected with their instructors and dissertation chairs.

• Demonstrate a commitment to multicultural understanding student diversity educational equity inclusion and cultural competency.

• Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.

QUALIFICATIONS FOR THIS POSITION INCLUDE BUT ARE NOT LIMITED TO:

• Minimum Education: Bachelors degree.

• Preferred Education: Masters degree in Education Counseling Social Work Business Social Sciences or other appropriate field.

• 3-5 years of professional experience preferably in higher education.

• Highly developed interpersonal and communication skills that enable the employee to adequately assess students needs and guide them to the appropriate university resources and successfully network with students staff and faculty.

• Demonstrated ability to provide critical thinking and problem-solving skills.

• Ability to meet deadlines and prioritize projects in the face of changing priorities and fluctuating workloads.

• Proficiency with Microsoft Office products Internet web content-management systems social media and database computer programs.

• Ability to work effectively with students in a holistic manner with enthusiasm for providing excellent student-centered service

• Ability to embrace promote and articulate Rossier School of Educations mission:

To prepare leaders to achieve educational equity through practice research and policy. We work to improve learning opportunities and outcomes in urban settings and to address disparities that affect historically marginalized groups. We teach our students to value and respect the cultural context of the communities in which they work and to interrogate the systems of power that shape policies and practices. Through innovative thinking and research we strive to solve the most intractable educational problems.

ADDITIONAL DESIRABLE SKILLS/QUALIFICATIONS INCLUDE

• Experience in providing academic advising to graduate students

• Experience in managing large events with over 100 attendees

• Strong commitment to excellence

• Action and detail orientation to ensure accuracy in complex task

• Strong organizational and time management skills

• Ability to work well independently and with a team

• Ability to manage and analyze data

• Ability to troubleshoot student issues utilizing multiple resources effectively

• Excellent interpersonal and communication skills

• Ability to excel in a fast-paced environment

• Adapts well to change

• Highly motivated to ensure student success

• Positive and enthusiastic demeanor

The hourly rate range for this position is $35.00-$40.00. When extending an offer of employment the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position the candidates work experience education/training key skills internal peer equity federal state and local laws contractual stipulations grant funding as well as external market and organizational considerations.

Applications should be submitted viaand should include the following:

• Resume

• A cover letter (Our system will allow you to add additional documentation by clicking the upload button in the same section where you attach your resume.)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.

• Notice of Non-discrimination
• Employment Equity
• Read USCs Clery Act Annual Security Report
• USC is a smoke-free environment
• Digital Accessibility

If you are a current USC employee please apply to thisUSC job posting in Workday by copying and pasting this link into your browser:

Director