Senior Management Assistant Signage and Wayfinding (1844) Signage and Wayfinding SFO

Under the direction of the Signage and Wayfinding Manager the Senior Management Assistant provides dedicated oversight and coordination for the Airports Signage and Wayfinding program ensuring that contracts projects and operational requests are effectively managed and aligned with organizational goals. The role supports continuity of operations by overseeing contract expenditures coordinating cross-departmental efforts and managing day-to-day signage and wayfinding activities particularly during periods of high project volume or in the absence of the Signage and Wayfinding Manager. This position ensures timely delivery fiscal accountability and consistent implementation of signage and wayfinding standards across the Airport. 

The essential functions of this classification include but are not limited to the following:

1. Coordinate planning and work functions with Airport departments and contractors to meet established goals maximize use of staff and resources and respond to requests for new or modified signage and maps.
2. Support management of the Signage & Wayfinding Digital Asset Management Platform.
3. Evaluate site conditions and conduct site walks to assess signage and wayfinding conditions identify visibility placement and verify compliance with standards.
4. Review and assess requests for new and existing signage and mapping.
5. Conduct research and reporting activities including identifying issues; consulting with departmental personnel and subject matter experts; evaluating documentation; conducting surveys and needs assessments; and preparing reports for management or administrative review.
6. Participate in and represent the Signage & Wayfinding section at meetings with Airport departments and contractors.
7. Lead bi-weekly Signage & Wayfinding meetings to discuss current and upcoming projects.
8. Monitor budgets review invoices and track contract expenditures related to Signage & Wayfinding contracts.
9. Perform other job-related duties consistent with the Senior Management Assistant (1844) classification.

Qualifications :

1. Education: Possession of a Baccalaureate Degree from an accredited college or university;  

AND 

1. Experience: Three (3) years of full-time equivalent experience performing professional-level administrative duties in functional areas such as: program/office/operations management budget development and/or administration development and administration of contractual agreements and/or grants or other closely related functional areas. 

Substitution:

Additional qualifying experience in program/office/operations management budget development and/or administration or contract/grant administration may substitute for the required education on a year-for-year basis. One (1) year (2000 hours) of additional qualifying experience will be considered equivalent to thirty (30) semester units or forty-five (45) quarter units.

Verification of Education and Experience

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required information on how to verify education requirements including verifying foreign education credits or degree equivalency can be found at  ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

One year of full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Additional Information :

Desirable Qualifications:

Any stated desirable qualifications may be considered at the end of the selection process when candidates are referred to for hiring. 

• Two (2) years full-time equivalent experience assisting in the management of a signage and wayfinding program at an airport hospital large event venue or similar.
• One (1) year full-time equivalent experience managing and administering a computerized platform and/or web application for signage design asset inventory and signage location in a map-based visual database.
• One (1) year full-time equivalent experience coordinating and managing projects developing surveys and needs assessment related to signage and wayfinding.
• Excellent computer written and oral communication skills.
• Organized and detailed oriented.
• Ability to work effectively with managers co-workers contractors and other personnel; and ability to identify issues and problem solve.
• Experience monitoring budget reviewing invoices and tracking expenditures.
• Excellent analytical and reporting skills.

Transportation Security Administration (TSA) Security Clearance:
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check including FBI fingerprints and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1 every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance: Position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1 every applicant must possess and maintain the qualifications required by law and by the examination announcement for this position. Failure to acquire or maintain customs access a requirement for this position may be basis for termination from employment with the Airport Commission.

Customs Access Seal requirements and procedures are located in the Code of Federal Regulations Title 19 Part 122 Sections 181 or 189.

Location: San Francisco International Airport Airport Services Terminal Systems & Wayfinding

Working Hours:  Full-time 40 hours per week Monday Friday 8 am - 5 pm

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit  begin your application process. Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue 4th Floor and at the City Career Center at City Hall1 Dr. Carlton B. Goodlett Place Room 110.

Ensure your application information is accurate as changes may not be possible after submission. Your first and last name must match your legal ID for verification and preferred names can be included in parentheses. Use your personal email address not a shared or work email to avoid unfixable issues.

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time