Account Management Lead

Mekari

Job Location:

Jakarta - Indonesia

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Mekari is Indonesias no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutionsincluding Mekari Jurnal Mekari Talenta Mekari Qontak and Mekari Flex we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10 years of journey we have reached over 1 Million platform users and were not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesias software standard.

Job Description:

The Account Management Lead manages a team of Account Managers to ensure effective post-onboarding client management revenue growth and long-term retention.

Own the customer relationship post-onboarding
Identify growth opportunities through upsell and cross-sell
Act as voice of customer and coordinate issue resolution
Track renewals risks and client health metrics
Maintain accurate product updates and forecasting
Collaborate with product support and activation teams
Execute playbooks based on client segment
Contribute to knowledge sharing and team learning
Collaborate with engagement to build some campaign and any engagement ideas
Coach team for performance and career development
Standardize process and documentation for scale
Leverage data to improve performance and prioritization
Own internal reporting and stakeholder communication

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days we will keep your resume on file in case a relevant opportunity opens up.

Dont forget to check our Recruitment FAQ at find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!