Customer Services Officer PostEx

Taraki

Job Location:

Lahore - Pakistan

Monthly Salary: PKR 35000 - 45000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Our client PostEx is looking for Customer Service Officer in Lahore.

Key Responsibilities:

Handle inbound and outbound customer calls emails or chats
Respond promptly to customer inquiries and resolve issues efficiently
Provide accurate information about products services and company policies
Maintain customer records and update databases
Escalate complex issues to the relevant department when required
Follow communication procedures guidelines and policies
Achieve daily/weekly/monthly performance targets (KPIs)
Ensure customer satisfaction and maintain service quality standards

Required Skills & Qualifications:

Minimum Intermediate / Bachelors degree
Strong communication skills (English & Urdu)
Good problem-solving abilities
Basic computer knowledge (MS Office CRM systems)
Ability to work in a fast-paced environment
Strong listening and interpersonal skills

Our client PostEx is looking for Customer Service Officer in Lahore.Key Responsibilities: Handle inbound and outbound customer calls emails or chatsRespond promptly to customer inquiries and resolve issues efficientlyProvide accurate information about products services and company policiesMaintain c...