Givaudan Careers HR Advisor (Mandarin Speaker)

Join us and celebrate the beauty of human experience. Create for happier healthier lives with love for nature. Together with our customers we deliver food innovations craft inspired fragrances and develop beauty and wellbeing solutions. Theres much to learn and many to learn from with more than 17000 employees around the world to explore ideas and ambitions with.
Feel empowered in our modern Malaysian sites. Be part of an international community made up of 250 colleagues from 14 different nationalities where collaboration and friendship meets excellence. Every day your passion your creativity and your growth will shape our future making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

HR Advisor (Mandarin Speaker)- Your future position

Overall mission:

Act as an interface to the employees at Givaudan and external candidates responsible for effective and efficient resolution or escalation of their HR related requests/queries to policy/process experts across the following areas Core Employee Admin 1st Level Advisory Services Data Input and Reporting Talent and Performance Management On-boarding .

As first point of contact with HR Process HR System and HR Policy requests which are considered to be routine requests and require limited research may be resolved via an easily accessible knowledge base and/or allow for immediate resolution .

Main responsibilities:

Service Delivery

• Handle customer queries/requests received via the ticketing system (ServiceNow) for the supported country and for certain processes globally
• Seek for rapid and efficient resolution of requests promptly resolving the majority of requests in first call / emails when first opening by following readily available information and guidelines
• Investigate on requests which cannot be resolved by analysing the nature of the request / diagnosing the problem and route them to the appropriate 2nd line support; prioritize issues
• Assume ownership for cases and be responsible for opening and closure of tickets
• Maintain customer contact until request is resolved
• Follow up on resolution and inform customer on status
• Comply with policies and procedures and service levels
• Share knowledge and best practices within the team

Documentation

• Document all information regarding customer queries according to standard operating procedures and produce reports when necessary
• Review and ensure regular maintenance and update of SOPs with accurate local specifics for all countries across

Your professional profile includes:

• Bachelor Degree in Business/ HR or any relevant
• Proficient in English and Mandarin in order to support business needs.
• Possess at least 2 years of experience in relevant field
• Experience in working in a shared service environment/ call centre/ customer service environment
• Strong self-awareness consistently drives results and exercises sound decision-making
• Keen for self-development and possess customer centricity.
• Proficient in relevant computer applications SuccessFactors preferably
• Knowledge of customer service principles and practices

*LI-Y

At Givaudan you contribute to delightful taste and scent experiences that touch peoples lives.

We value the different perspectives that come from diverse cultures backgrounds and experiences.

Everyone regardless of race gender identity sexual orientation age disability culture religion or any personal circumstances is warmly welcomed at Givaudan a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.