Junior L1 Genesys Support Engineer
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
We are looking for a Junior L1 Genesys Support Engineer for Genesys Cloud-related projects to perform callflow minor updates upgrades changes and timely resolve clients issues following PST time zone for work for full-time and full-remote employment.
This is a great opportunity for a real quick learner customer-focused technical individual patient and attentive to detail person who is ready to work in a team willing to develop support services and learn Genesys technology.
This person will possess a demonstrable and successful background in understanding and managing clients inquiries resolving reported issues by performing troubleshooting and escalating everything else to the remaining tiers in the operating model.
Responsibilities:
- Receiving & processing requests per alerts & calls within the defined SLA.
- Clarification of the incoming request with Customers ticket creation and routing of the ticket to L2 Engineer.
- Timely reaction to calls alerts
- Following support procedures and participation in procedures improvement
- Acknowledging alerts from the OpsGenie
- Creating tickets
- Implementing fixes of L1/L2 level according to pre-defined procedures
Qualifications :
- Expertise in troubleshooting and root cause analysis including log review and issue diagnostics.
- Experience in Technical Support.
- Understanding of SLA principles with the ability to work within SLA requirements.
- High attention to detail and a responsible patient approach to problem-solving.
- Eagerness to grow and develop within Support Services.
- Fast learner with a proactive mindset.
- Collaborative team player with a continuous learning attitude.
- Interest in developing knowledge of Genesys technologies.
Remote Work :
Yes
Employment Type :
Full-time
About Company
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small player ... View more
