Associate Collections Consultant
Share
Job Location:
Barranquilla - Colombia
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
- Conduct outbound calls to provide a warm welcome to our customers
- Handle inbound and outbound follow-up calls supporting customer experience across payments escrow and account inquiries
- Deliver a high-quality consistent customer experience across all interactions
- Proactively manage early-stage delinquency (029 DPD) accounts
- Apply critical thinking to solve complex customer issues
- Assisting the borrower with the steps in making loan payments.
- Adapt to changing policy and procedures
- Utilize learning materials in real-time during calls
- Identify opportunities to improve processes and customer journey
- Meet and/or exceed team quality and customer experience goals
Qualifications :
- 1 years of experience in customer experience or similar role
- Proven track record of delivering strong customer outcomes
- Experience with early-stage delinquency preferred
- Experience in effective communication helping a borrower that is in early-stage delinquency
- Strong problem-solving and critical thinking skills
- Comfortable in a fast-paced startup environment
- High level of integrity
- Excellent written and verbal communication skills
- Comfort learning new technologies (Loan Pro FICS Microsoft tools Asana)
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
